Senior Data Operations Analyst / Team Lead

Company : Dotsolved System Inc

Job Type : Full Time

Chennai, India

Job Description - Senior Data Operations Analyst / Team Lead

Position: Senior Data Operations Analyst / Team Lead

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are seeking a Senior Data Operations Analyst to lead
day-to-day operational support for an enterprise data platform. This role will
act as the primary operational lead, oversee support queues, manage critical
incidents, drive process improvements, and maintain stakeholder communication.

Key Responsibilities:

Lead
daily data operations support activities.
Manage
ticket prioritization, workload balancing, and escalations.
Act as
the primary escalation point for critical incidents.
Coordinate
with platform teams, application owners, and business stakeholders.
Review
and ensure SLA adherence.
Drive
incident management and root-cause analysis activities.
Establish
operational runbooks and support processes.
Maintain
applications and ownership inventory.
Generate
service performance reports and dashboards.
Support
governance, compliance, and audit requirements related to data access and
sensitive information.
Required Skills
6+
years of experience in Data Operations, Application Support, or Production
Support.
Strong
experience with JIRA-based support operations.
Working
knowledge of:
Snowflake
Power
BI
Qlik
Data
Warehousing concepts
Incident
Management and Service Delivery experience.
Strong
stakeholder management skills.
Experience
handling production-critical support environments.

Preferred Skills:

ITIL
Foundation certification.
Experience
supporting healthcare or life sciences customers.
Exposure
to PHI/PII governance and access controls.
Basic
SQL troubleshooting capability.
Experience
building operational dashboards and KPIs.

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About the Company

Dotsolved System Inc

Digital Transformation Services from dotSolved position the enterprise to adapt to change, raise innovation, and boost competitiveness.

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Senior Data Operations Analyst / Team Lead

Job Description - Senior Data Operations Analyst / Team Lead

About the Company

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