Senior Digital Banking Consultant Digital Journeys

Key Responsibilities :

• Drive end-to-end design and implementation of Assisted and DIY Digital Onboarding Journeys for Corporate Salary Accounts.


• Define customer journeys, onboarding funnels, process flows, and digital experiences.


• Gather business requirements and prepare BRDs, FRDs, user stories, and use cases.


• Collaborate with Business, Product, Technology, Operations, Risk, Compliance, and Vendor teams.


• Manage digital transformation initiatives, project delivery, UAT, and go-live activities.


• Integrate salary account onboarding journeys with cross-sell opportunities for assets, credit cards, and other banking products.


• Analyze onboarding performance metrics and recommend process improvements.

Required Skills & Experience :

• 10-15 years of experience in Banking, Digital Banking, Product Management, Business Analysis, Digital Transformation, or Consulting.


• Strong expertise in Digital Account Opening and Customer Onboarding Journeys.


• Deep knowledge of CASA, Liability Products, Deposits, KYC/CKYC/V-CIP regulations, and customer onboarding lifecycle.


• Experience working on large-scale banking digital transformation programs.


• Strong stakeholder management, project management, and requirement gathering skills.


• Understanding of APIs, CRM platforms, workflow/BPM systems, and digital onboarding ecosystems.

Preferred Qualifications

• MBA / PGDM or Master's Degree.


• Certifications in Agile, Scrum, Product Management, Digital Banking, FinTech, or Project Management are an added advantage