Senior Director - AI Solution & Delivery

Location: Bengaluru (WFO)

Experience: 10–15 years | B2B or Enterprise AI/SaaS

Function: Chief Operating Officer

The Role

As Senior Director of AI Solutions & Delivery, you will lead the team responsible for turning

the Blue Machines platform into successful, repeatable enterprise deployments.

This is a senior ownership role at the intersection of product implementation, solutioning,

and delivery execution. You will own customer delivery outcomes end-to-end—while building a

scalable delivery model that protects product integrity and feeds real-world learnings back into

the platform.

This is not a traditional customer success or services role. Success is measured by

time-bound project outcomes, not relationship management. Enterprise trust in voice AI is

built at delivery. This role ensures what we sell is what customers experience—reliably,

repeatedly, and at scale.

Experience:

Most candidates who succeed in this role have ~10-15 years of experience across product

implementation, delivery, platform, consulting, or enterprise-facing roles. We value recent,

relevant experience over total tenure. Specific Voice AI experience not required.

What You’ll Own

● End-to-end delivery of enterprise voice AI implementations (scope, timelines, quality,

outcomes)

● Leadership of a multidisciplinary delivery org:

- AI / Delivery Solution Leads (Forward Deployment Experts)

- Solution Architects

- Integration Engineers

- Project / Program Managers

● Solution design and implementation decisions across orchestration, workflows,

telephony, integrations, and AI behavior

● Delivery playbooks, standards, and reusable patterns

● Escalations, trade-offs, and delivery governance for complex customers

● Tight feedback loops from delivery into Product and Engineering

What We’re Looking For

● Strong problem solvers who are comfortable operating in ambiguity and owning

outcomes

● Some technical and product fluency (AI systems, integrations, platform trade-offs)

● Proven experience being the final owner of complex, customer-facing initiatives

● Instinct to build repeatable systems, not one-off solutions

● Ability to unlearn and adapt—comfortable in fast-moving, GenAI-native environments

What This Role Is / Is Not

This role is:

● Senior, autonomous, and execution-heavy

● Central to customer trust and product evolution

● A blend of delivery leadership, solutioning, and product operations

This role is not:

● Account management or farming

● Pure consulting or SI leadership

● Internal-only engineering management