Senior Director - Dgtl. Trnf.

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

15+ years of overall experience in the contact center domain with transformation solution and technology implementation - Working with internal and partnership ecosystem to design and build innovative contact center solutions - Support sales , RM and solutions teams in building proposals, presenting to customers and defending for positive outcomes - Understanding of technologies and continuously upgrading knowledge on emerging solutions and their use in business environment - Working with operations on process transformation , identifying and implementing digital transformation projects using design thinking - Presenting solutions using powerful storytelling and value creation - Working with multi-functional teams create value for clients and building a effective team to manage capability and digital transformation - Ability to explore , understand new age technologies/AI and how they can impact business and custom creating solutions for specific clients or productisation for an industry or horizontal

Graduate