Senior Director - Hosting Managed Services

About Client:

Our client is committed to bringing focus to things that
really matter for advancing patient outcomes. Their solutions are agile, flexible,
and scalable, developed using advanced technologies that enable us to serve
large and small organizations, both in developed and emerging markets.

Position Overview:

• Position: Senior Director, Hosting and Managed Services
  
• Location: Onsite,
  Noida, India
  
• Experience: 15+
  years
  
  

Job Description:

The Senior Director of Hosting
and Managed Services in the Pharmacovigilance domain will be responsible for
overseeing the strategic direction, development, and management of the hosting
and managed services portfolio within the pharmacovigilance domain. This role
requires a deep understanding of pharmacovigilance processes and regulations,
as well as extensive experience in managing hosting and managed services for
pharmaceutical and life sciences companies.

Requirements

Key Responsibilities:

1. Hosting
   Services Management:
   

• Oversee hosting
  operations to ensure high availability, performance, and security.
  
• Develop scalable
  and efficient hosting strategies, optimizing resources and costs.
  
• Ensure
  integration and consistent delivery of hosting services with IT
  infrastructure.
  

1. Managed
   Services Oversight:
   

• Manage the managed services portfolio, adhering
  to client SLAs. 
  
• Maintain operational procedures for managed
  environments, including maintenance, upgrades, and incident management. 
  
• Uphold IT service management best practices,
  aligning with industry standards and compliance.
  

3. Post -Production
   Support:
   

• Lead the post -production support team, ensuring
  effective issue resolution.
  
• Establish continuous monitoring and
  optimization processes for post -deployment environments.
  
• Collaborate with development and operations for
  timely fixes, updates, and enhancements.
  

4. Application
   Support Services:
   

• Implement and oversee comprehensive application
  support strategies post -production, ensuring applications' operational
  efficiency and reliability.
  
• Coordinate the resolution of
  application -related issues, facilitating root cause analysis and long -term
  solutions.
  
• Work closely with application development teams
  to ensure seamless transition from development to production and support
  phases.
  

5. Client
   Interaction and Relationship Management:
   

• Act as the primary contact for clients
  regarding hosting, managed, and post -production application support services.
  
• Build strong client relationships, ensuring
  satisfaction and open communication for feedback and service enhancements.
  
• Conduct regular service performance reviews
  with clients, discussing strategic planning and initiatives.
  

6. Team
   Leadership and Development:
   

• Lead and mentor the hosting, post -production,
  and application support teams, promoting a collaborative and results -driven
  culture.
  
• Set clear goals and KPIs, providing regular
  performance feedback and support.
  
• Encourage team development to stay updated with
  industry trends and technologies.
  

7. Strategic
   Planning and Budget Management:
   

• Participate in IT strategic planning, aligning
  hosting and managed services with business goals.
  
• Manage budgets effectively, ensuring resources
  allocation aligns with financial and operational objectives.
  

Qualifications:

1. Bachelor's degree in a relevant field,
   such as computer science, life sciences, or business administration.
   Advanced degree preferred.
   
2. Minimum of 15 years of experience with a
   focus on hosting and managed services.
   
3. Proven track record of success in
   developing and growing hosting and managed services businesses within the
   pharmaceutical and life sciences industries.
   
4. Strong leadership skills, with the ability
   to inspire and motivate teams to achieve high levels of performance.
   
5. Excellent communication and interpersonal
   skills, with the ability to build strong relationships with internal and
   external stakeholders.
   
6. Deep understanding of pharmacovigilance
   processes and regulations, including knowledge of FDA and EMA
   requirements.
   
7. Experience working in a global
   environment, with the ability to collaborate effectively with colleagues
   and customers from diverse cultural backgrounds.
   

Location and Benefits:

This position is based in
Noida, India. The company offers competitive compensation and benefits
packages, including health insurance, retirement savings plans, and
opportunities for professional development and advancement.

If you have the qualifications
and experience required for this position, we invite you to apply and join our
dynamic team.