Senior Director - Solution_REF43284X_202456023_ Travel

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Leading a team as well as perform individual contributor roles depending upon the business scenarios in the Solution scope
• Spending over 50% of the work time reviewing inputs and outputs of every deal from the team as per key timelines
• Ensuring already laid down processes are being followed and should be able to introduce new processes to improve efficiency, winnability and deliverability of the solution
• Ownership, responsibility and accountability for creating winning solutions individually as well as from her/his team members
• Manage stakeholders across functions that provide relevant inputs to the solution (pricing, technology, transition, etc.)
• End-to-end responsibility for conceptualizing and building high quality deliverables required during the sales cycle, including thought leadership. Typical deliverables include customized client presentations, response to RFP / RFI documents / pro-active proposals, etc.
• The role may also involve – Participate in consulting / diagnostic studies / strategic projects – Collateral development – Lead, participate in client visits to various WNS locations

• Graduate with MBA preferred.
• Minimum 10 years of work experience with at least 8 years of experience for contact center work preferably in Travel and Leisure BPM. Solution design
• Should know call center basics, WFM, PNL and Operations principles