Senior Document Specialist

Role Description:  Provide real -time assistance in support of client projects. Responsible for documentation and formatting of documents in office suite based on the requirements/instructions and ensure timely delivery of high quality output.  

Qualifications: Graduate in any discipline

Technical Qualifications: MS -Office 

Organization Structure: Report to the CM/ACM

Work Schedule: Ability to work flexible schedule during day, night and weekend shifts

Description of Responsibility:

• Complete all assigned jobs as per committed time, in an accurate and client specific manner 
  
• Raise any discrepancies or clarification with SME?s/Shift leads and get it clarified
  
• Keep shift leads/client managers proactively informed of any delay in delivering job over deadline.
  
• Adhere to information security, print security and physical access procedures
  
• Check on daily basis for feedback
  
• Ensure process adherence at all times
  

Knowledge & Skills / Competencies:

• Proficient in MS Office Suite - Word, PowerPoint, Excel 
  
• Good oral and written communication skills 
  
• Excellent presentation and layout skills
  
• Adaptability / Flexibility 
  
• Ownership & Accountability 
  
• Team player
  

Key Performance Indicators:

• Utilization, Efficiency
  
• Quality score vs target 
  
• On -time delivery score vs target
  
• Productivity score vs target
  
• Attendance and Timelines
  
• Technical competency 
  
• Oral / written communication 
  
• Willing to go extra mile EG: Interested in continuous learning