Senior Engineer- Customer Solutions ( MP Modernisation)

The CSE Solution Engineer for Modernization provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer’s needs. You are responsible in taking ownership of the order handling process in terms of defining specifications, details, dimensions, AutoCAD layout drawings and estimation of delivery times and costs, as well as managing any customer’s technical questions and supports the Sales and Operations teams with technical issues.

Main Duties and Responsibilities

Customer relationship management:

• Supports Sales by analyzing customer’s technical needs and developing proposals, outlining how KONE’s products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings with contractors, architects, and building owners.
• Attends meetings and co-ordinates with project design team (Developers, architects, main contractors, and structural and consulting engineers).

Technical support in the Sales / Tendering process:

• Provides technical and costing support for the sales / tendering process.
• Coordinates specifications and delivery times with the Supply Line, Sourcing, or local subcontractors.
• Accountable for solution engineering. Ensures that the proposed solution fulfils the codes, regulations, and safety requirements. Provides all in house engineering and technical advice across the product and process range.
• Controls costs and has a financial understanding of each project they have worked on.

Technical support in the Delivery / Ordering process:

• Accountable for technical site surveys and solution engineering.
• Organizes the order process and documentation.
• Creates a plan for each project and ensures the project runs to schedule.
• Manages the drawing and related technical documents.
• Makes the material specifications for KONE and local material. Checks and updates the specification based on contract and variations.
• Organizes the purchasing of the required materials.
• Arranges and completes the project handover process to Operations team.
• Adherence to company ISO procedures.

Skills and Experiences:

• Engineering / technical background (Diploma/Degree in mechanical engineering preferable).
• Should have a minimum of 6 years of previous experience within a technical role, preferably within the elevator industry.
• Previous experience of elevator industry and capability to survey and assess existing equipment is desirable.
• Auto CAD experience.
•  IT literacy. Fluent in MS Office, Excel, and Word skills. SAP knowledge preferable.
• Good communication skills in both written & spoken English.

Customer focused with excellent attention to detail

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html