Senior Engineer, NICE CXone

Company : Enphase Energy

Job Type : Full Time

Bengaluru, India

Number of Applicants

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Senior Engineer, NICE CXone

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

About the Role

Join Enphase Energy as a Senior Engineer specializing in NICE CXone, where you will design, implement, and optimize modern contact center solutions. This role focuses on enhancing customer experience through dialer, IVR, and AI-powered capabilities, while building scalable integrations with enterprise systems like Salesforce. You will play a key role in driving innovation, automation, and operational efficiency across inbound and outbound contact center environments.

What You Will Be Doing

Design, configure, and support NICE CXone Dialer campaigns (Predictive, Progressive, Preview, Agentless)
Develop and enhance IVR workflows using NICE CXone Studio for self-service and intelligent routing
Manage skills, queues, and routing strategies to optimize contact center operations
Build and maintain integrations with Salesforce and enterprise systems (APIs, CTI, workflows)
Configure and support AI capabilities such as Agent Assist, Interaction Analytics, and intelligent routing
Monitor system performance, troubleshoot issues, and ensure high availability of contact center services
Analyze KPIs and recommend automation and performance improvements to enhance CX and agent productivity

Who You Are & What You Bring

3+ years of hands-on experience in NICE CXone administration, Dialer, and IVR development
Strong expertise in Salesforce integration, CTI, and API-based integrations (REST/SOAP)
Solid understanding of ACD, routing strategies, and contact center technologies
Experience with AI-driven CX capabilities (Copilot, analytics, virtual agents) is a plus
Exposure to cloud contact center solutions, middleware (e.g., Boomi), and omnichannel platforms
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication skills with the ability to collaborate with business and technical stakeholders

Original job Senior Engineer, NICE CXone posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Senior Engineer Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Senior Engineer Jobs in India

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Senior Engineer, NICE CXone

Job Description - Senior Engineer, NICE CXone

Description

Similar Senior Engineer Jobs in India

Mobile Apps