Senior Engineer/Assistant Manager - CTS PC

Senior Engineer/Assistant Manager – CTS PC

As a Senior Engineer/Assistant Manager – CTS PC, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title].

You will Responsible for -

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  Customer Support & Service Coordination for CNG compressors

  
  
  
  
  1. 
     
     
     
     • Deliver day-to-day service support to Customer Centres using CTS tools.
     
     
     • Ensure timely resolution of myQUEST tickets.
     
     
     • Conduct field visits for root cause analysis and technical support.
     
     
     
     
  
  
  
  

  Product Quality & Warranty Management

  
  
  
  
  2. 
     
     
     
     • Collect and interpret product guarantee data from Customer Centres.
     
     
     • Communicate findings to relevant departments for continuous product improvement.
     
     
     • Manage PQM and TCM processes to reduce warranty costs and failure rates.
     
     
     • Handle warranty claims through WAnT Claim Review.
     
     
     
     
  
  
  
  

  Engineering Change & Product Development

  
  
  
  
  3. 
     
     
     
     • Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB).
     
     
     • Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization.
     
     
     
     
  
  
  
  

  Technical Documentation & Information Flow

  
  
  
  
  4. 
     
     
     
     • Ensure timely access to service and technical information for all products.
     
     
     • Regularly update Service and Maintenance Kits based on product design changes.
     
     
     • Modify Approved Spare Lists (ASLs) in line with design notifications.
     
     
     
     
  
  
  
  

  Failure Analysis & Reporting

  
  
  
  
  5. 
     
     
     
     • Perform detailed failure report analysis to identify trends and root causes.
     
     
     • Collaborate with cross-functional teams to drive corrective actions.
       
       
     
     
     
     
  
  
  
  

To succeed, you will need

Experience requirements

• Minimum 5 years of field experience on customer technical support.


• Technical knowledge on CNG compressors and compressed air ancillaries is a necessity.


• Should have strong knowledge of Atlas Copco products.


• Should be conversant with Atlas Copco standards, design and drawing methodology.


• Should interact with customers and visit them whenever necessary


• Strong knowledge of MS-office tools

Knowledge

• Good communication skills in English language (verbal and written)


• Should have very good analytical and problem-solving skills.


• Able to work within a time frame in line with management requirement.


• Able to plan and organize effectively with the right sense of urgency.


• Have a Customer Centric mindset.

Educational requirements

• Degree/Diploma in Mechanical/Electrical

Personality requirements

A proactive and positive team player with strong interpersonal and communication skills, thriving in dynamic, complex, and multicultural business environments. Self-motivated, independent, and flexible, with an organized and methodical approach to work. Accurate and diligent, with awareness of the need for speed and precision in high-pressure situations. Capable of building effective relationships with cross functional teams. Results-driven, with a strong ambition and commitment to achieving goals and taking accountability for outcomes.

In return, we offer

• Culture of trust and accountability


• Lifelong learning and career growth




• Comprehensive compensation and benefits


• Health and well-being

Job location

 On-Site
This role requires you to work on-site at our office in Talegaon, Pune ,India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

 Talent Acquisition Team: Poonam Choudhari