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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About Five9
Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and screen recording and media handling are critical components of modern customer experience and compliance strategies.
Five9 is establishing a new Screen Recording & Media Services team in Bangalore, India. This team will be responsible for the end-to-end lifecycle of media capture, processing, and management within the Five9 platform. This includes high-fidelity screen recording, real-time media streaming, storage optimization, and secure playback services. The team will solve complex challenges related to real-time video encoding, large-scale distributed storage, and low-latency media delivery.
Role Overview
Five9 is seeking a Senior Engineering Manager, Media Services to lead and build this team from the ground up. This is a unique opportunity for a technical leader with a passion for media technologies to define the architecture and culture of a critical new engineering vertical at a scaled player in the CX industry.
This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Key Responsibilities
Team Building & Leadership
Hire, train, retain, and grow a team of talented engineers
Foster a culture of technical excellence, collaboration, and innovation
Media Architecture Strategy
Lead the design and development of scalable, resilient, and high-performance screen recording and media processing services
Make critical architectural decisions regarding video encoding, container formats, and streaming protocols
Service Reliability & Scale
Ensure recording services can handle high concurrency and massive data volumes while maintaining 99.99% availability
Optimize for storage efficiency and cost-effectiveness
Cross-Functional Collaboration
Interface with Product Management, Security, and other Engineering teams
Support compliance, Quality Management (QM), and AI analysis of recorded media
Technical Mentorship
Guide the team in best practices for distributed systems, concurrent programming, and media handling
Perform code reviews and architectural reviews
Requirements
Engineering Management
3+ years of experience as a line manager
Proven track record of hiring, mentoring, and building high-performing engineering teams
Media Technology Expertise
Deep understanding of real-time communication and media streaming technologies
Familiarity with:
Protocols: WebRTC, RTP/RTCP, SIP, HLS, DASH
Codecs & Formats: H.264, VP8/VP9, AV1, AAC, Opus, MP4, WebM
Tools: FFmpeg, GStreamer, or similar media processing frameworks
Distributed Systems
8+ years of software engineering experience
Strong background in building scalable backend services using Java, C++, or Go
Experience with microservices architecture
Cloud Infrastructure
Strong experience with public cloud platforms (GCP or AWS)
Experience with object storage (S3/GCS) and compute scaling for media workloads
Education
Bachelor’s or Master’s degree in Computer Science or equivalent work experience
Communication
Strong written and verbal communication skills in English
Ability to articulate complex technical concepts to non-technical stakeholders
Desirable Pluses
Experience with screen capture APIs (browser-based or OS-level)
Knowledge of browser automation tools (Selenium, Puppeteer) in the context of media capture
Experience with Kubernetes and container orchestration for stateful media workloads
Equal Opportunity Statement
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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