Senior Executive Client Servicing

Company Background & Overview

Grapes, India’s leading Integrated communications agency nurtures digital strategy and marketing approach across paid, earned, and owned platforms. With both brand and business impact in the forefront, Grapes offers full services in Digital and Communication Solutions – Strategy Wonks at head and Creative at heart, we are strong in setting KPIs, goals and executing innovative-creative campaigns. We combine Strategy, Process, and Trends to build brands and turn customers into evangelists. Powered with a deep Technical Knowledge – combined with extensive experience in Digital marketing, we at Grapes are equipped to service all our clients with perfect communication advice as apt for their brands. The vision is a clear one, of outperforming expectations at every possible stage. With over 200+ minds continuously at work, we own what we do! Agile minds are at our core with a continuous endeavor to invest in talent.

Location: Andheri East, Mumbai (On-site)

Roles & Responsibilities:

● Act as the point of contact for clients for digital management matters

● Build strong, long-term client relationships and maintain frequent contact

● Set digital strategies for your assigned customers, considering their specific requirements

● Suggest, design and implement digital projects to increase customer ROI

● Deliver quality work within deadlines. Address client queries effectively and in a timely manner

● Present social media strategies to clients

● Report on web performance metrics

● Analyze digital campaigns success

● Stay up-to-date with digital technology trends

● Inside out knowledge of client business

● Daily communication with clients to provide updates and collect feedback

● Receive small - medium client briefs and decode them with the team

Desired Qualifications & Experience

● 2 to 3 years of experience in advertising/digital marketing

● Excellent communication skills

● Graduate degree or equivalent experience

● Prior experience in Client Servicing and Account Management will be preferred

● Prior experience in managing OTT, FMCG and Pharma clients will be preferred.