Senior Executive- Community Management

Requirements

We
are building a dedicated Community Management Team from scratch to
establish, grow, and nurture Fyers presence across Reddit, Quora, WhatsApp, and
Telegram. This team will act as the brand’s direct voice and ears within
organic investor communities.

As
a Community Executive, you’ll be responsible for launching, managing,
and scaling these channels while ensuring high-quality engagement, accurate
brand representation, and real-time issue escalation.

Key
Responsibilities  

1.
Community Engagement: Reddit, Quora, WhatsApp & Telegram  

• Establish and manage official
  Fyers groups/handles on Reddit, Quora Spaces, Telegram Channels, and
  WhatsApp Communities.
  
• Respond actively to queries, tag
  relevant internal updates, clarify doubts, and moderate discussions with
  empathy and accuracy.
  
• Build strong relationships with
  high-value contributors/influencers to organically improve Fyers
  reputation.
  
• Proactively participate in
  finance-related threads even outside official channels to improve
  visibility and authority.
  

2.
Content Creation & Platform Strategy  

• Create and execute a content
  calendar tailored for each platform—Reddit AMAs, Quora responses, Telegram
  knowledge drops, and WhatsApp updates.
  
• Draft responses, user education
  material, product explainers, memes, or insights that match the tone of
  each platform.
  
• Collaborate with the Product,
  Support, and Marketing teams to translate updates and features into
  community-friendly formats.
  
• Track trending discussions in
  Fintech groups/channels and use those insights to initiate relevant
  threads/posts to keep Fyers top of mind.
  

3.
Community Growth  

• Strategize and execute community
  growth plans to meet the target of 20,000 engaged followers/members per
  platform by March 2026.
  
• Plan and run campaigns (e.g.,
  polls, feedback sessions, contests, invite-only Q&As) to increase
  retention and member activity.
  
• Identify and onboard community
  champions, moderators, or user volunteers to drive peer-to-peer
  engagement.
  
• Partner with external communities
  or influencers for co-hosted discussions or cross-promotion opportunities.
  

4.
Community Health Monitoring & Reporting  

• Track daily, weekly, and monthly
  engagement levels, member growth, content performance, and sentiment
  trends.
  
• Prepare structured Community
  Health Reports that include:
  

• Member activity (DAU/WAU/MAU)
  
• Engagement rate by content type
  
• Sentiment classification (Positive/Negative/Neutral)
  
• Top-performing posts and common queries
  
• Red flags or escalated concerns
  

• Share these insights with the ORM
  manager and incorporate learning into content planning and user engagement
  strategies.
  

5.
Internal Coordination & Escalation  

• Act as the first line of
  escalation for any potential misinformation, regulatory concerns, or viral
  user complaints.
  
• Work closely with:
  

• Support Team – for ticket follow-ups or resolution tracking
  
• Compliance Team – to ensure all responses follow regulatory norms
  
• Product Team – to stay updated with roadmap changes and upcoming features
  
• Marketing – for campaign alignment and
  engagement strategy
  

• Escalate repetitive or critical
  concerns to stakeholders with clear context and RCAs.
  

Required
Skills & Qualifications  

• Deep familiarity with Reddit
  (threads/moderation/AMAs), Quora (Spaces and contributor strategy),
  Telegram (bot/channel management), and WhatsApp (broadcast/community
  features)
  
• Excellent communication skills,
  especially written English.
  
• Strong copywriting, storytelling,
  and content ideation abilities
  
• Experience with ORM or social
  listening tools like Locobuzz, Sprinklr, Brandwatch, or community
  tools like Discourse, Combot, Notion, Google Forms, Typeform
  
• Strong analytical skills and
  comfort with reporting tools (Excel, Google Sheets, basic dashboards)
  
• Ability to work cross-functionally
  and manage feedback loops across teams
  
• Self-starter with a bias for
  action and a passion for fintech, investing, or trading communities
  

What
You'll Gain  

• The opportunity to build a
  zero-to-one community strategy at one of India’s leading stockbroking
  platforms
  
• High visibility and
  cross-functional collaboration
  
• Real ownership over channel
  performance and growth metrics
  

Benefits

Imagine joining a team where your well-being is paramount, offering you full access to fitness facilities, virtual medical consultations, and flexible leave options. Enjoy the peace of mind with top-tier group medical coverage, robust personal accident protection, and extensive term life insurance for you and your family. Celebrate your successes with individual and team awards in a culture that values trust and openness, ensuring your achievements are always recognized. Elevate your career with our clear advancement pathways, internal mobility options, and leadership development programs. Thrive in an environment that not only supports your professional growth but also prioritizes your overall wellness and happiness.