Senior Executive Consultant - HSR - Anera

Company : Kushals Retail

Job Type : Full Time

Bengaluru, India

Number of Applicants

:

000+

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Job Description - Senior Executive Consultant - HSR - Anera

Designation : Senior Experience Associate

Department : Retail Operations

Role Overview

The Senior Experience Associate is responsible for delivering an elevated and personalized

customer experience while ensuring excellence in day -to -day retail operations. As a senior member

of the store team, the role combines luxury selling, relationship management, operational discipline,

and team mentorship to drive performance and uphold premium brand standards.

Acting as a floor leader and brand ambassador, the role creates memorable customer interactions,

supports seamless store operations, and mentors team members to consistently deliver a refined

luxury retail experience.

Responsibilities

Elevated Customer Experience

â Deliver a personalized, warm, and premium shopping experience to every customer while

acting as a true brand ambassador representing the elegance and values of the brand.

â Provide styling consultation and expert product knowledge on silver craftsmanship,

hallmarking, purity, gemstones, and collections to guide confident purchase decisions.

â Understand customer preferences and recommend suitable jewellery pieces for

self -purchase, gifting, and special occasions through a consultative selling approach.

â Build and nurture strong customer relationships through proactive follow -ups, repeat

engagement, loyalty building, and relationship -led selling to drive repeat business.

â Manage after -sales support including polishing, repairs, exchanges, and service coordination

while resolving customer concerns and escalations professionally to ensure positive brand

sentiment.

Sales Performance

â Achieve individual and store sales targets through consultative selling while maximizing

conversion, average bill value, and units per transaction.

â Identify upselling and cross -selling opportunities across collections to enhance customer

value and overall store performance.

â Support product launches, festive sales periods, and in -store events while maintaining

awareness of fast -moving products and customer buying trends.

Retail Operations Excellence

â Maintain impeccable visual merchandising and premium store presentation standards,

ensuring showcases, counters, and customer areas are always customer -ready.

â Execute inventory checks, cycle counts, and high -value stock counts with complete accuracy

to ensure stock integrity.

â Oversee secure stock movement from vault/storage to the sales floor in line with defined

processes and security protocols.

â Support billing, POS operations, cash handling, and daily opening/closing procedures to

ensure smooth store functioning.

â Coordinate with internal teams for replenishment, transfers, and stock availability while

ensuring compliance with audits, shrinkage controls, SOPs, and company policies.

Leadership & Mentorship

â Support the Store Manager in daily briefings, team readiness, and target alignment to ensure

smooth store operations.

â Mentor and coach Experience Associates on service etiquette, product knowledge, and

selling skills to enhance team capability.

â Support onboarding and training of new team members, ensuring alignment with brand

standards and store processes.

â Lead the sales floor during peak hours or in the absence of the Store Manager, handle

escalations confidently, and foster a positive, collaborative, high -performance team culture.

Candidate Profile:

â 3 to 5 years of experience in retail sales, preferably in luxury jewellery, watches, premium

fashion, lifestyle, or beauty brands.

â Proven track record of achieving sales targets and delivering strong customer service

outcomes.

â Strong understanding of retail selling, customer servicing, and store operations.

â Knowledge of POS systems, billing, CRM tools, and inventory processes.

â Exposure to visual merchandising and premium store presentation standards.

â Basic understanding of silver jewellery, hallmarking, and product care preferred.

â Strong interpersonal and relationship -building skills with the ability to create lasting

connections with customers and team members.

â Excellent grooming, elegance, and professional presence aligned with luxury retail brand

standards.

â Customer -centric mindset with a passion for service excellence, high ownership, reliability,

and strong attention to detail.

â Leadership potential with the ability to guide junior team members, lead by example, and

support the Store Manager in driving targets and floor discipline.

â Strong verbal and written communication skills with confidence to engage premium

customers, explain products and styling suggestions.

â Preferred Age Range: 26 to 32 years

â Communication Level: Strong verbal communication with professional customer handling,

able to engage premium customers confidently, handle escalations, and build long -term

customer relationships. English plus local language fluency.

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