Senior Executive - Credit Control

Key Responsibilities

1. Collections & Credit Control

• Monitor and execute monthly collection targets (Target: ≥85%).
  
• Achieve and maintain Days Sales Outstanding (DSO) at 60 days.
  
• Minimize bad debts to ≤0.5% of total outstanding annually.
  
• Track customer compliance with credit limits (Standard: 60 days).
  

2. Customer Follow-ups & Escalations

• Follow up with customers to resolve billing/payment queries.
  
• Handle difficult customers and escalations with timely solutions.
  
• Maintain positive customer relationships to ensure on-time payments.
  
• Resolve invoice disputes within 15 days.
  

3. Billing, Ledger & Advance Management

• Identify and report billing queries weekly to the billing team, monitor closure.
  
• Keep ledgers updated by adjusting payment advice against collections.
  
• Reconcile unused funds and advances – ensuring proper re-billing to avoid revenue loss.
  
• Ensure ledgers (Cr, Dr, adjustments) are fully updated by 31st March each year.
  

4. Customer Service Excellence

• Maintain proactive communication channels with customers regarding credit status, payment obligations, and updates.
  
• Ensure timely resolution of TDS-related issues and collection of correct certificates before due dates.
  
• Measure service delivery on time and quality perspective.
  

5. Team Coordination & Development

• Coordinate with team members and departmental heads to address collection issues.
  
• Guide and support the team in executing recovery strategies.
  
• Drive special collection recoveries (e.g., SSBV, ANE/KALNE) through coordination.
  

6. Management Reporting & Targets

• Report on collection performance, achievements, and key challenges.
  
• Highlight specific achievements during the year (targets achieved, special recoveries, customer feedback).
  
• Ensure accuracy of SSBV and other project-related collections.
  

7. Self-Development & Well-being

• Continuously enhance personal skills related to collections and credit control.
  
• Manage stress effectively, maintain work-life balance, and prioritize well-being.
  

Requirements