Senior Executive Customer Success (BGV Services)

Job
Title: Senior Executive – Customer Success (BGV
Services)

Experience: 3–5 Years
Location: Chennai, India

About
Us

Verifitech India Info Pvt Ltd is a leading
Background Verification (BGV) and HR Services provider, enabling organizations
to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage
client relationships and ensure seamless service delivery.

Key
Responsibilities:

•     Client
Relationship Management: Act as the primary
point of contact for clients, addressing queries and ensuring satisfaction.

•     Onboarding
& Implementation: Support new clients
onboarding, explaining processes, timelines, and requirements clearly.

•     Service
Delivery Oversight: Monitor end -to -end BGV
processes to ensure accuracy, quality, and timely delivery.

•     Issue
Resolution: Handle client escalations promptly,
working with internal teams for effective resolution.

•     Performance
Reporting: Share periodic updates, reports, and
insights with clients to maintain transparency.

•     Cross -sell
& Upsell Support: Collaborate with business
development teams to identify opportunities for service expansion.

•     Relationship
Building: Conduct regular review meetings with
clients to build long -term partnerships.

Requirements

Skills
& Qualifications:

•     3–5
years of experience in Customer Success / Client Servicing roles within
BGV or HR services.

•     Strong communication,
relationship management, and problem -solving skills.

•     Proficiency in MS Office and basic CRM tools.

•     Ability to manage multiple
clients and deadlines efficiently.

•     Customer -oriented mindset with
a focus on service excellence.

Benefits

What
We Offer:

•     Competitive salary with
performance incentives.

•     Opportunities for professional
growth and career advancement.

•     Exposure to top corporate
clients and HR industry practices.