Senior Executive - Guest Relations

Job Title

Job Description Summary

Job Description

Senior Executive – Customer Relations Job Description Summary Purpose of the role in 1-2 sentences Responsible for managing customer relationships, resolving escalated issues, and ensuring high levels of satisfaction through proactive communication and service excellence. Job Description 3-5 bullet points of specific duties About the Role: • Customer Engagement: Build and maintain strong relationships with key customers through regular interaction and support. • Issue Resolution: Handle escalated complaints and service concerns promptly, ensuring timely and effective solutions. • Process Coordination: Liaise with internal teams to ensure smooth execution of customer requests and commitments. • Data & Reporting: Maintain accurate customer records in CRM systems and prepare reports on interactions, feedback, and performance metrics. • Service Improvement: Collect customer feedback and suggest process improvements to enhance overall experience. 3-5 bullet points of key selection criteria About You: • 3–5 years of experience in customer service or relationship management. • Excellent communication and interpersonal skills. • Proficiency in MS Office and CRM tools. • Strong problem-solving and negotiation abilities. • Ability to manage multiple priorities and work under pressure. 3 bullet points of job/country specific benefits Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; • Being part of a growing global company; • Career development and a promote from within culture; • An organisation committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.