Senior Executive - Inside Sales

Sales Coordination & Customer Support 

• Assist the sales team with quotations, proposals and follow-ups 

• Respond to customer inquiries regarding pricing, transit times, and service offerings 

• Maintain and update customer records in CRM system 

• Provide post-sales support, including documentation and issue resolution 

Shipment Coordination: 

• Liaise with operations and carriers to track shipments and provide status update to customers. 

• Handling booking confirmations, freight schedules and cargo availability 

• Address any shipment-related issues and escalate when necessary 

Data Management: 

• Generate sales report, track key performance indicators (KPIs) and analyse customer trends 

• Maintain sales pipeline reports and follow up on pending deals. 

• Prepare reports for sales meetings 

Cross-functional Collaboration: 

• Work closely with internal teams, including operations, finance, and customer service, to ensure seamless execution 

• Support in customer onboarding and training on logistics processes 

• Bachelor’s degree in Business Administration, Marketing, or a related field.  

• 3 years of experience in sales support, customer service roles.  

• Good knowledge of MS Excel, PowerPoint, and CRM tools.  

• Strong communication and coordination skills.  

• Ability to handle reports, documentation, and stakeholder management efficiently.