Senior Executive / Manager Information Technology

Position                       :  Senior Executive / Manager– Information Technology

Location                      :  New Delhi

Reports to                   :  Joint Director (Information Technology)

Tenure                         :  3 Years (annual contract,
renewable based on performance and availability of funds)

HelpAge India is a secular, not-for-profit
organisation in India, registered under the Societies’ Registration Act of
1860. Set up in 1978, the organisation works for ‘the cause and care of
disadvantaged older persons to improve their quality of life’. It runs
healthcare, agecare, livelihood, disaster response and awareness initiatives
throughout the country & advocates strongly for the elder cause. It became
the first and only Indian organization to be honoured with the ‘UN Population
Award 2020’ for its exemplary work in the field of ageing and population
issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha
Samman’ by Government of India, as an institution working for senior
citizens. We have been awarded highest CRISIL VO 1A grading for excellence in
operations and high credibility. We have been recognized as a Great Place to
Work.   

Senior
Executive Information Technology will
be responsible for Infrastructure & Applications. The position will be
responsible for providing day-to-day IT support across Head Office and State
Offices, administering enterprise applications, managing user access,
maintaining IT infrastructure, coordinating with vendors, and ensuring smooth
operation of critical business systems. The role supports IT security, asset
management, system administration, and end-user services while ensuring
business continuity across the organization.

Key responsibilities:

1 IT Infrastructure, User Support & Security

• Provide technical support for desktops,
  laptops, printers, peripherals, operating systems, and business
  applications.
  
• Install, configure, upgrade, and troubleshoot
  hardware, software, and network connectivity issues across Head Office and
  State Offices.
  
• Monitor endpoint security, antivirus solutions,
  server health, internet connectivity, backups, and overall IT
  infrastructure performance.
  
• Assist in server patching, operating system
  updates, vulnerability assessments, and business continuity activities.
  
• Provide technical support for organizational
  meetings, webinars, and virtual events.
  

2. User Administration & Enterprise Applications
Support

• Manage user lifecycle activities including
  account creation, modification, deactivation, password resets, and access
  management.
  
• Administer Active Directory, Microsoft
  Outlook/Microsoft 365 accounts, security groups, and user permissions.
  
• Provide user and functional support for Oracle
  Fusion ERP, Oracle CRM OnDemand (CRMOD), Inventory Management System, and
  Organizational Portal.
  
• Configure users, roles, permissions, project
  mappings and other application master data.
  
• Troubleshoot application access, login,
  browser, and functional issues, coordinating with vendors where required.
  

3. Asset Management, Reporting & Vendor
Coordination

• Maintain IT asset inventory, fixed asset
  records, software licenses, warranties, AMCs, and support contracts.
  
• Track IT assets throughout their lifecycle and
  support periodic asset audits and verification exercises.
  
• Generate inventory and operational reports,
  maintain system documentation, SOPs, and configuration records.
  
• Coordinate with OEMs, vendors, and service
  providers for issue resolution, maintenance, warranty claims, and
  technical support.
  

Requirements

Qualifications &
Experience

• Bachelor's degree in Computer Science/ Diploma
  3 years in Information Technology, or a related field.
  
• 2–5 years of experience in IT Support, System
  Administration, or Enterprise Application Support.
  
• Hands-on experience with Active Directory,
  Microsoft 365, Oracle Fusion ERP, CRM systems, Java, Kotlin, MongoDB and IT infrastructure
  administration.
  
• MCSA/MCSE, AWS, Azure certifications, ITIL or a
  relevant Diploma are mandatory. Candidates possessing these qualifications
  will have an added advantage.
  

Key Skills

• Strong troubleshooting and problem-solving
  abilities.
  
• Good understanding of Windows environments,
  networking, security, servers, backups, and enterprise applications.
  
• Excellent communication, stakeholder
  management, and customer-service orientation.
  
• Ability to manage multiple priorities in a
  dynamic environment.
  

Disclaimer:
The Job Description above is not an exhaustive list of skills, efforts, duties,
and responsibilities associated with the position.

HelpAge
India is an Equal Opportunity Employer and considers applicants for all
positions without prejudice to caste, religion or belief, sex, gender identity,
disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic
work environment that values diversity and inclusion, respect and integrity.
For more information, visit www.helpageindia.org . Follow us on Twitter, Facebook, LinkedIn, and
YouTube.

Interested candidates may
apply within 15 days of this advertisement, with a cover /motivation letter,
and CV at  [email protected]; along with details of last
salary drawn, expected salary, and three professional referees. 

Due to the urgency of the position, interviews may be scheduled even
before the closure of the advertisement.  Hence, interested candidates are encouraged to apply at the earliest.
Please note that we will not be able to notify all applicants.  Only shortlisted candidates will be notified
about the interview date.