Senior Executive Retail Sales

• Warmly welcome customers and provide inspiring shopping experiences to fans of all ages.
  
• Understand individual customer needs, present the LEGO product range, and highlight additional benefits of purchasing LEGO products.
  
• Collaborate with other sales associates to ensure the best possible service for LEGO customers.
  
• Act in accordance with company procedures and guidelines provided by your supervisor.
  
• Ensure the store back-office is organized and maintain product availability on the sales floor.
  
• Address customer complaints and escalate difficult situations to a supervisor.
  
• Follow health and safety procedures (BHP).
  

Requirements

• Previous retail experience is preferred
  
• Be a brand ambassador and represent the values of LEGO.
  
• Excellent customer service skills.
  
• Very good organizational and communication skills.
  
• Basic computer skills are an advantage.
  
• Experience working with children is a plus.
  
• Willingness to work flexible hours, including evenings and weekends.