Senior Functional Trainer

Job Description

Title: Functional Trainer – MetricStream University

Job Location: - Bengaluru

MetricStream University (MSU) training and certification services enable rapid and increased adoption of the MetricStream GRC Apps and Platform capabilities in customer organisations and enable partner teams to have more deployment-ready resources for MS Apps.

Key Responsibilities

• Deliver functional trainings on MetricStream applications to customers, partners, and internal teams.


• Understand customer learning requirements and customize training content accordingly.


• Conduct instructor-led trainings, virtual sessions and boot camps.


• Experience in developing functional training courses, learning paths, certification content, and role-based training programs for GRC applications and business processes.


• Create and maintain high-quality training materials including presentations, user guides, demos, videos, and certification content.


• Work closely with product, consulting, and support teams to stay updated on new features and releases and understand on customer use case.


• Utilize AI tools and modern content creation platforms to enhance learning content, improve productivity, and develop engaging training experiences.


• Support training assessments, certifications, and learner enablement activities for partners & customers.


• Act as a functional SME for various GRC modules and business use cases.

Skills and Experience

·       Strong functional knowledge of GRC domains such as Risk Management, Compliance, Audit, Policy, Vendor Risk, or Incident Management.

·       Minimum 2 to 3 years of experience working on MetricStream applications.

·       Excellent communication and interpersonal skills with the ability to explain complex concepts clearly.

·       Strong presentation and public speaking skills with confidence in engaging global audiences.

·       Passion for teaching, mentoring, and knowledge sharing.

·       Experience in content development including PPT creation, documentation, videos, and learning materials.

·       Familiarity with AI-powered tools for content creation, presentations, documentation, video generation, and productivity enhancement.

·       Good analytical and problem-solving skills.

·       Ability to collaborate with cross-functional and global teams.

·       Willingness to travel for customer and partner trainings when required.

·       What's in it for me?

·       A wonderful opportunity to achieve rapid career growth by utilizing your functional and consulting expertise.

·       Act as a strong bridge between Global Services and customers to successfully deliver functional training programs.

·       Become an SME in various MetricStream Apps/Modules from a functional and business process perspective.

·       Enhance your professional capabilities by developing presentation, communication, consulting, and stakeholder management skills.

·       Be at the forefront of customer success by enabling users to effectively adopt and utilize MetricStream applications and platform capabilities.

·       Network and collaborate closely with MSI Leadership teams across India and the US.

·       Get opportunities for domain certifications and professional growth with company sponsorship.

·       Be part of a close-knit, high-visibility team with strong learning and growth opportunities.

Education

Bachelor's or Master's degree