Senior HR Service Partner

Role Summary

Your Responsibilities

• Manage escalations and taking responsibility for a cluster of countries


• Monitor SLAs/KPIs for the client group and take corrective action on misses


• Deliver end-to-end HR services across the employee lifecycle, including onboarding, employee data management and offboarding


• Serve as a trusted point of contact for employees, managers and client leads, providing high-quality HR support and guidance


• Manage and resolve HR queries, requests and escalations in a timely and professional manner


• Ensure HR processes are executed accurately, confidentially and in line with company policies and compliance requirements


• Prepare and analyse HR reports, dashboards and metrics to support operational and business decisions


• Drive process efficiencies and continuous improvement by identifying opportunities to simplify, standardise and optimise HR processes


• Maintain SOPs, process documentation and governance standards to ensure service excellence and SLA adherence


• Support audits, compliance activities and risk management by ensuring accurate HR records and documentation


• Contribute to HR transformation, digitalisation and system enhancement initiatives, including process redesign and automation projects


• Leverage HR technologies, AI-powered tools and data insights to improve efficiency, employee experience and service delivery


• Support onboarding/induction logistics and act as coach for any new joiners in the team 


• Taking part of HR implementation projects ensuring the correct setup during implementations  

Your Experience and Skills

• 8–12 years in HR Operations/Shared Services, HRBP, or HR Service Delivery roles 


• Strong hands-on experience with HRIS platforms like Workday, Oracle etc., high preference for SAP SuccessFactors 


• Proven track record managing client/stakeholder relationships and escalations in a high-volume environment 


• Solid working knowledge of employment law and HR compliance frameworks 


• Experience with process improvement methodologies and SOP ownership 


• Exposure to HR transformation projects (system implementation, digitization, change management) 


• Familiarity with AI-powered HR tools and a thoughtful approach to their ethical use 


• Excellent communication, judgment, and ability to balance policy adherence with practical solutions 


• Bachelor's degree (HR, business, or related field) is a must; HR certification (e.g., PGDHRM, SHRM-CP) preferred 

What we offer

• Multicultural working environment


• Friendly and supportive colleagues


•  Flat organizational structure


• Growth and development opportunities


• Flexible working conditionsCompetitive compensation and benefits package