Senior Identity Engineer - SNOW (ITSM)

• Design and develop customized solutions within the ServiceNow platform including core ITSM modules: Incident, Problem, Change, Request, Knowledge, and CMDB.
• Implement workflows, business rules, client scripts, UI policies, UI actions, notifications, and other platform capabilities.
• Integrate ServiceNow with other internal systems via APIs, web services (REST/SOAP), and third-party integrations.
• Participate in architectural discussions and provide recommendations on ServiceNow best practices and platform enhancements.
• Perform upgrades and patching of the ServiceNow platform ensuring minimal impact to business operations.
• Analyze complex business requirements and transform them into technical specifications and scalable ServiceNow solutions.
• Collaborate with cross-functional teams including Process Owners, IT Support, and Operations teams.
• Create and maintain technical documentation, user guides, and training materials.
• Provide day-to-day support and troubleshooting for existing ServiceNow modules and configurations.
• Ensure compliance with ServiceNow development standards, security policies, and governance frameworks.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience as a ServiceNow Developer with a focus on ITSM modules.
• Strong experience in ServiceNow scripting (JavaScript), UI customization, and development.
• Solid understanding of ITIL framework and IT Service Management principles.
• Experience with ServiceNow Flow Designer, IntegrationHub, and third-party integrations.
• Familiarity with CMDB design and discovery tools.
• Experience with ServiceNow Reporting, Performance Analytics, and Dashboards.
• Experience in managing ServiceNow updates, patches, and upgrades.
• ServiceNow Certified System Administrator (CSA) certification required.
• Preferred: Additional ServiceNow certifications such as Certified Application Developer (CAD) or ITSM Implementation Specialist.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at [email protected] or +1 404-882-3700.