Senior Integration Specialist

The job roles and responsibilities are,

• Reach out to existing Foodhub clients active on third -party
  platforms via calls, warm transfers, and following up on interest forms to pitch our
  integration services.
  
  
• Onboarding - Education - Guide clients through the integration process, providing clear
  "do’s and don'ts" for live operations.
  
• Proactive Post -Live Support - Monitor new integrations for the first 14 days using
  internal tools to ensure a seamless transition.
  
• Full Ownership - Troubleshooting - Act as the dedicated point of contact for any
  technical issues or escalations for the clients you converted, ensuring full resolution.
  
• Retention - "Save" Conversations - Manage cancellation requests by identifying pain
  points and persuading clients of the long -term value of remaining integrated.
  

Requirements

The candidate should have the below skill sets,

➤ Excellent listening and communication skills.


➤ Strong attention to detail and the ability to work effectively under pressure.


➤ Fast learner with a result -oriented approach and strong team collaboration.


➤ Ability to communicate effectively at all levels with a focus on deliverables.


➤ Highly organized, confident, and reliable; must consistently meet KPIs set by the Team Leader/Manager.


➤ Flexible to work in different shifts as required.


➤ Must be spontaneous and demonstrate a high level of energy and enthusiasm

Benefits

• Incentives,
  

• Medical Insurance,
  

• Cab benefits