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Senior IT Engineer

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Job Description - Senior IT Engineer


About the Role 
 
Data Mavericks is seeking a Senior IT Systems Engineer to support and operate our global IT environment. This role focuses on the reliability, security, and availability of end-user systems, enterprise applications, and cloud platforms. The ideal candidate has a strong customer service mindset, takes ownership of issues end-to-end, and ensures a consistent and secure IT experience for employees worldwide. 

Key Responsibilities 

  • Operate, monitor, and maintain IT systems to ensure availability, performance, and reliability. 
  • Act as the primary escalation point for IT Operations, owning incidents through resolution and follow-up. 
  • Provide operational support for Microsoft Intune, Entra ID (Azure AD), Office 365/office.com, Active Directory, endpoint management, and end-user networking. 
  • Support and manage Windows and macOS endpoints, ensuring devices, applications, and security controls function effectively. 
  • Administer and support cloud and SaaS environments across Azure and AWS, including access management, monitoring, and operational troubleshooting. 
  • Troubleshoot complex system, network, and application issues, perform root cause analysis, and implement corrective actions. 
  • Monitor system health, storage, and alerts in line with IT operations best practices. 
  • Support information security operations, including identity and access management, endpoint protection, patching, and network security controls. 
  • Support compliance and governance requirements by operating technical controls, supporting audits, and ensuring adherence to approved access, data handling, and security policies. 
  • Provide operational support for secure data platforms, including access provisioning, availability monitoring, and incident response. 
  • Document operational procedures and support workflows to improve service quality and response times. 
  • Collaborate with architects, security, and engineering teams to implement approved solutions in production. 
  • Participate in on-call rotations to support global operations. 

Required Qualifications and Skills 

  • Minimum 5 years of experience in IT Operations, IT Systems Engineering, or a similar role. 
  • Hands-on experience with Microsoft Intune, Entra ID (Azure Active Directory), Office 365/office.com, Windows Server, and Active Directory. 
  • Experience supporting both Windows and macOS in enterprise environments. 
  • Hands-on experience with Azure and AWS cloud environments. 
  • Knowledge of system monitoring, storage administration, and alert management. 
  • Strong troubleshooting and incident-management skills. 
  • Working knowledge of compliance, governance, and security controls in enterprise environments. 
  • Strong customer-first mindset with clear and professional communication skills. 
  • Ability to work effectively in a global, collaborative team environment. 
  • Demonstrated willingness to learn and adapt to related technologies, tools, and domains. 
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