Senior IT Manager

Location: India (On-site Mohali)
Shift: Aligned with US business hours as required
Scope: US and India operations

Working Days – 6 days working every week

Role Summary

We are hiring an IT Systems Manager based in India who will own and operate our internal IT systems across the US and India. This role supports US executives, US call center operations, and India based admin and back office teams.
The core requirement is deep, hands on experience with Microsoft 365 environments and real world migration experience, such as Google Workspace to Microsoft 365. Migration experience is required because it proves system level ownership, planning, and execution.

This is not a helpdesk only role. You are responsible for system architecture, security, user access, reliability, and day to day operational support.

Core Responsibilities

Microsoft 365 Ownership

• Own Microsoft 365 tenant end to end
• Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD
• User provisioning, licensing, security groups, role based access
• MFA, conditional access, security and compliance policies
• Device management using Intune or equivalent

System Migrations

• Lead migrations such as Google Workspace to Microsoft 365
• Migrate email, shared drives, permissions, calendars
• Plan and execute migrations with minimal downtime
• Validate access and data integrity post migration
• Document final system state and processes

Global IT Operations

• Support US executives and teams remotely
• Support India based admin and operations teams on site
• Maintain uptime for call center and operations floor systems
• Troubleshoot hardware, software, and access issues
• Coordinate with internet providers, vendors, and SaaS tools

Security and Access Control

• Enforce company wide security standards
• Manage onboarding and offboarding
• Monitor and mitigate security risks
• Maintain audit ready access controls

Process and Documentation

• Build SOPs for IT onboarding, access requests, and incident response
• Standardize systems across US and India
• Reduce dependency on individual knowledge
• Support company scaling without chaos

Required Experience

You must have hands on ownership experience, not just ticket handling.

• 5 plus years in IT systems or IT operations roles
• Strong Microsoft 365 administration experience
• Proven experience with Google Workspace to Microsoft 365 migration
• Experience supporting 100 plus users
• Experience supporting US based businesses from India
• Experience in call center or operations heavy environments is a strong plus

Required Skills

• Microsoft 365 admin, Exchange Online, Azure AD
• Intune or endpoint management tools
• Windows and Mac systems
• Networking fundamentals
• Security best practices
• Strong troubleshooting skills

Work Expectations

• Based in office in India
• Available during US business hours when required
• Comfortable supporting executives directly
• Clear written and spoken English communication

What This Role Is Not

• Not a junior IT support role
• Not a passive ticket closer
• Not a theory based role

This role owns the systems and outcomes.

What Success Looks Like

• Clean, secure, scalable Microsoft 365 environment
• Smooth system migrations
• Minimal downtime across US and India
• Fast resolution for executive and operations issues
• Strong documentation and repeatable processes

Ideal Background

• IT Systems Manager
• Microsoft 365 Administrator
• IT Operations Manager
• Senior Systems Administrator