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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Systems Engineer based in India.
This role is a key part of a global IT organization responsible for designing, supporting, and optimizing internal IT systems and employee-facing technology services. You will work across infrastructure, automation, and support functions to ensure seamless digital operations across multiple regions including the US, EMEA, and APAC. The position blends hands-on technical support with systems engineering and automation, with a strong focus on improving employee experience and reducing operational friction. You will play a critical role in maintaining secure, scalable IT environments while also driving workflow automation and self-service solutions. The environment is fast-paced, global, and highly collaborative, requiring strong ownership and adaptability. This role also acts as a bridge between distributed IT teams, ensuring consistency in processes, documentation, and service delivery. It is ideal for someone who enjoys solving complex technical challenges while improving systems at scale.
Accountabilities:
- Design, build, and support scalable IT systems and automation initiatives, including onboarding/offboarding workflows and SSO expansion.
- Manage and maintain core IT infrastructure while ensuring security best practices and operational reliability.
- Handle Level 1 and Level 2 IT support tickets across global regions (US, EMEA, and APAC), ensuring timely resolution.
- Provide onsite IT support at the India office during scheduled working hours as required.
- Support employee onboarding and offboarding processes, including IT orientation and access provisioning.
- Execute system migrations, tool transitions, and integration of new IT platforms.
- Develop automation workflows using integrator.io and other API-based tools to improve efficiency.
- Build and maintain self-service IT solutions to reduce ticket volume and enhance employee experience.
- Maintain clear and detailed IT documentation, runbooks, and knowledge bases for global teams.
- Collaborate with cross-functional teams to improve IT service delivery and operational processes.
- Act as a regional liaison between global IT teams to ensure consistent standards, communication, and handoffs.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3–5 years of hands-on experience in IT systems engineering or enterprise IT support.
- Strong experience administering Google Workspace and supporting related collaboration tools.
- Familiarity with enterprise tools such as JAMF, Microsoft Intune, MS Office, Zoom, Slack, LastPass, and Jira/JSM.
- Experience with IT security practices, including audits and CIS benchmark compliance.
- Hands-on experience with scripting, automation, and API-based workflow development.
- Strong troubleshooting skills across macOS and Windows environments.
- Experience working in globally distributed environments across multiple time zones.
- Excellent communication and interpersonal skills with a collaborative mindset.
- Strong organizational skills with the ability to manage priorities in a fast-paced environment.
- Willingness to work afternoon/evening IST shifts as required.
Benefits
- Competitive compensation aligned with experience.
- Flexible hybrid work environment supporting autonomy and collaboration.
- Comprehensive health insurance coverage for employees and dependents.
- Generous paid time off, wellness days, and parental leave policies.
- Career development and continuous learning opportunities.
- Exposure to global IT operations and cross-regional collaboration.
- Access to modern tools, systems, and automation platforms.
- Inclusive and supportive workplace culture focused on growth and innovation.
- Recognition programs and structured career progression paths.
- Opportunities to contribute to meaningful IT transformation initiatives.
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