Senior Lead, Commercial Business Analyst

Senior Lead, Commercial Business Analyst

What you will do:

What You Need:

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred

• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations

• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization

• Proven experience documenting complex processes and translating them into clear, actionable insights

• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ

• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing

• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects

• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders