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Senior Lead Engineer, IT Applications

icon building Company : Majesco
icon briefcase Job Type : Full Time
icon geo-alt Navi Mumbai, India

Job Description - Senior Lead Engineer, IT Applications

Description
Role Purpose

  • Act as the senior technical subject matter expert for UKG and translate HR requirements into secure, scalable solutions.

  • Provide hands-on technical expertise across UKG configuration, integrations, reporting, security, testing, releases, and production support.

  • Partner with HR, Payroll, IT, Security, business stakeholders, UKG, and implementation vendors to support a reliable HR technology platform.

Key Responsibilities UKG Platform Leadership

  • Serve as the technical SME for UKG solutions and provide guidance on platform capabilities, technical standards, and solution design.

  • Configure, maintain, and optimize UKG modules, business processes, workflows, security roles, permissions, and user access.

  • Plan and support enhancements, releases, patches, upgrades, and technical regression activities.

  • Maintain technical design documents, configuration records, operational procedures, and support knowledge.

Integrations and Technical Architecture

  • Design, develop, and support integrations between UKG and payroll, identity and access management, finance, service management, benefits, recruiting, learning, and other enterprise platforms.

  • Use APIs, secure file transfer, middleware, and approved integration patterns to enable reliable data exchange.

  • Troubleshoot integration failures, perform root cause analysis, and implement preventive controls and monitoring.

  • Maintain interface inventory, specifications, schedules, dependencies, ownership, and support documentation.

Reporting and Analytics

  • Develop and maintain operational reports, dashboards, extracts, and data feeds for HR and leadership stakeholders.

  • Support workforce metrics and collaborate with enterprise BI teams on governed reporting and analytics solutions.

  • Ensure report logic, access, and distribution align with data security and privacy requirements.

Technical Testing and Release Support

  • Provide technical input for UKG enhancements and releases, including solution design, configuration, testing, deployment support, and stabilization.

  • Develop technical test scenarios, configuration validation steps, release checklists, and support documentation.

  • Support system integration testing, user acceptance testing, defect triage, technical validation, and production deployment activities.

  • Work collaboratively with UKG, implementation partners, and internal teams to resolve technical issues and maintain solution quality.

Production Support and Governance

  • Provide senior-level L2/L3 support for incidents, service requests, problems, and approved enhancements.

  • Promote platform governance, configuration discipline, secure access, audit readiness, and change control.

  • Drive root cause analysis, continuous improvement, knowledge transfer, and transition to business-as-usual support.

  • Protect sensitive HR data and ensure technical activities follow organizational security, privacy, and compliance requirements.

Required Qualifications



AreaRequirement



















EducationBachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline.
Overall Experience8+ years of experience in HR technology, enterprise applications, system integration, or related areas.
UKG Experience5+ years of hands-on experience with UKG solutions, preferably UKG Pro and/or UKG Workforce Management.
Technical ExperienceDemonstrated hands-on experience with UKG configuration, integrations, reporting, security, testing, releases, and production support.

Core Technical Skills


























  •  UKG configuration and administration



  • UKG Pro Modules (People Center, Document Manager, People Assist, Compensation, Performance & Coaching, Talent Acquisition)



  • HR business processes and workflows



  • UKG integration tools, APIs, and technical troubleshooting



  • APIs, SFTP, middleware, and integration monitoring



  • SQL and relational database concepts



  • Role-based security and access management



  • Reporting, extracts, dashboards, and analytics



  •  Testing, release management, and production support

 

Leadership and Behavioral Competencies

  • Strong stakeholder management and the ability to communicate technical subjects clearly to HR and business audiences.

  • Ability to contribute to technical workshops, design reviews, troubleshooting discussions, and solution decisions.

  • Strong analytical, troubleshooting, and problem-solving skills with attention to data quality and controls.

  • Ability to manage multiple technical priorities and support commitments in a fast-paced environment.

  • Collaborative approach with global HR, Payroll, IT, Security, vendors, and implementation partners.

  • Commitment to documentation, knowledge sharing, mentoring, and continuous improvement.

Key Deliverables

  • Configuration and technical documentation

  • Stable integrations, interface monitoring, and support documentation

  • Reliable reports, dashboards, extracts, and governed data feeds

  • Technical test assets, defect resolution support, and release readiness

  • Knowledge transfer, operational procedures, and sustainable production support

Nice to Have

  • UKG certification.

  • Experience in Oracle HCM

  • Experience with ServiceNow and enterprise service management integrations.

  • Experience with Microsoft Fabric, Power BI, or enterprise reporting platforms.

  • Experience supporting global HR transformations and multi-country HR operations.



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