Senior Manager BPO Operations | US Mortgage (Title services) Coimbatore

Job roles: Senior Manager – Operations | US Mortgage -Title Services (Settlement) 

Location: Coimbatore
Work Mode: Work from Office
Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred

We are looking for a seasoned professional to lead large-scale operations in the US Mortgage/Title Services domain. This is a high-impact leadership role managing multiple accounts and driving delivery excellence.

Key Responsibilities

• Lead and manage multiple client accounts with a span of 100–150 FTEs


• Drive end-to-end delivery, quality, and client satisfaction, including handling escalations


• Bring deep expertise in US Mortgage Operations – Settlement Services, including:




• Post-Closing


• Recording


• Policy Preparation


• Curative




• Conduct daily/weekly governance calls and huddles with Line Leads and Managers


• Analyze MIS reports to drive performance improvements and informed decision-making


• Own and manage P&L, ensuring revenue growth and profitability targets are met


• Engage with clients through reviews, meetings, and strategic discussions

What We’re Looking For

• Graduate degree (mandatory)


• 10+ years of experience in Mortgage/Title Operations


• Proven experience managing large teams and multiple accounts


• Strong financial acumen and stakeholder management skills


• Flexibility to work in US shift hours

Why Join Us?

• Opportunity to lead large, impactful operations


• Work with global clients in a fast-paced environment


• Drive strategy, growth, and operational excellence