Senior Manager Calypso

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Responsibilities

Business Analysis & Solution Delivery

• Engage with stakeholders to capture, analyse, and document business and functional requirements for Calypso-based solutions.
• Translate business needs into practical, scalable solutions within the Calypso platform, aligned with strategic objectives.
• Ensure solutions are delivered on time, within scope, and to the expected quality standards.

Stakeholder & Client Engagement

• Act as the primary interface between business users, clients, and development teams.
• Facilitate workshops to ensure clear understanding of requirements and Calypso capabilities.
• Lead and support client onboarding onto Calypso, including requirements gathering, configuration alignment, and production readiness.

Task & Priority Management

• Manage multiple concurrent initiatives, including project delivery, enhancements, and support.
• Own and drive task prioritisation, ensuring alignment with business deadlines, client needs, and operational stability.
• Provide clear visibility on progress, risks, and dependencies.

Support & Operations

• Oversee 1st level support activities for Calypso, ensuring timely resolution and proper escalation of issues.
• Provide hands-on support to trading desk and middle office users, including production issue investigation and resolution.
• Perform data analysis and troubleshooting within Calypso.

Process & Documentation

• Define, document, and optimize end-to-end business processes within the Calypso ecosystem.
• Maintain high-quality functional specifications, user stories, and process documentation.

Testing & Delivery Support

• Support the full Calypso delivery lifecycle, including build, SIT, and UAT.
• Ensure business validation and sign-off of delivered functionality.
• Clearly communicate changes and solutions to both technical teams and business users.

Key Skills & Experience (Mandatory)

• Proven, hands-on experience with Calypso is required – candidates without Calypso experience will not be considered.
• Strong experience as a Business Analyst within financial services.
• Solid understanding of middle office, portfolio management, and trading workflows.
• Cross-asset knowledge
• Experience managing client onboarding and production support environments.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills across both technical and non-technical audiences.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.