Senior Manager, Content Services

Description -

Leads HP’s Print content strategy, delivery, and governance, ensuring content is accurate, AI‑ready, and globally scalable. Accountable for the end‑to‑end lifecycle of HP‑approved content, including in-box content, translation and localization, used by customers, support agents, and AI‑powered experiences.

Key Responsibilities

Content & AI Enablement

• Own Print content strategy and roadmap.
• Ensure content is structured, modular, and metadata‑rich for AI consumption.
• Enable GenAI use cases with human‑in‑the‑loop quality control.
• Act as content owner across GBUs, Support, and Digital teams.

Governance & Quality

• Lead print content governance, approval, lifecycle, and retirement.
• Ensure technical accuracy with GBUs, SMEs, and quality teams.
• Enforce HP standards to mitigate customer, legal, and brand risk.

Translation & Localization (T&L)

• Own the translation and localization strategy for print and computing support content as well as for print in-box content.
• Partner with vendors and regional stakeholders to ensure linguistic quality, consistency, and scalability.
• Define language prioritization aligned to customer needs and business impact.
• Oversee quality, cost, and turnaround of AI‑assisted and human translation workflows.
• Drive adoption of automated AI-assisted translations.

Cross‑Functional Leadership

• Influence in a matrixed environment and represent content strategy at leadership level.
• Use metrics, insights, and customer feedback to guide prioritization.

Required Profile

• Strong background in structured content, taxonomy, and metadata.
• Experience enabling content for AI‑driven and global consumption.
• Proven leadership across content and localization ecosystems.
• Data‑driven, quality‑focused, and comfortable operating in change.

What Success Looks Like

• Content works consistently across languages, regions, humans, and AI.
• Translation is efficient, scalable, and quality‑driven.
• AI initiatives succeed because the global content foundation is strong.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Operations, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in project management, or a related field.

Preferred Certifications
• Project Management Professional (PMP)

Knowledge & Skills
• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"