Senior Manager Direct Sales

Company : Infoedge Inc

Job Description - Senior Manager Direct Sales

We are looking for an experienced Senior Manager – Tele Sales to lead a team of 8–10 Tele Sales Executives responsible for managing renewal accounts and driving subscription revenue.

The role requires a strong B2B subscription sales professional who can manage account-level performance, improve retention, identify upselling opportunities, increase wallet share, and build a high-performance sales culture.

Key Responsibilities

Lead, coach and manage a team of 8–10 Tele Sales Executives handling B2B subscription renewal accounts.

Drive renewal, upselling, cross-selling and wallet-share expansion across existing accounts.

Conduct regular account-level reviews to identify revenue opportunities, risks and renewal gaps.

Own team performance against revenue, renewal, upselling and productivity targets.

Conduct daily gate meetings / sales huddles to review pipeline, priorities, closures and challenges.

Ensure the team consistently achieves 100%+ of targets and maximizes incentive earnings.

Monitor individual and team-level KPIs including calls, connects, conversations, conversions, renewals, upsells and revenue.

Build strong account servicing practices to improve customer engagement and retention.

Work closely with sales and account teams to resolve customer issues and identify expansion opportunities.

Analyze account and sales data to create actionable plans for improving conversion and wallet share.

Coach team members through regular performance reviews, call monitoring and structured feedback.

Identify underperformers and implement focused improvement plans.

What We're Looking For

5–10 years of relevant experience in B2B subscription sales, renewals, inside sales or telesales.

Proven experience managing a team of 8–10+ sales executives.

Strong understanding of subscription-based selling and renewal businesses.

Demonstrated expertise in upselling, cross-selling and increasing wallet share.

Strong account management and customer servicing orientation.

Ability to use data and account-level insights to drive sales decisions.

Strong coaching, people-management and performance-management skills.

Highly target-driven with a strong focus on team productivity and revenue closure.

Excellent communication, negotiation and stakeholder-management skills.

Experience in managing sales through CRM/dashboards and tracking daily sales metrics.

Key Success Metrics

Renewal Revenue

Upsell & Cross-sell Revenue

Wallet Share Growth

Renewal Rate

Team Target Achievement

Productivity & Conversion

Individual Performance & Incentive Achievement

Customer Retention

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Senior Manager Direct Sales

Job Description - Senior Manager Direct Sales

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