Senior Manager / Director - IT

Key
Responsibilities

• Manage and support the
  organization's IT infrastructure, including Windows Servers,
  virtualization platforms, storage, backup, disaster recovery and business
  continuity solutions.
  
• Administer and
  monitor Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory,
  Microsoft Intune, endpoint management and identity and access management.
  
• Maintain
  enterprise network infrastructure, including firewalls, VPN, proxy
  solutions, LAN/WAN, SD-WAN, Wi-Fi, access points (APs), and internet
  connectivity.
  
• Implement and
  maintain cybersecurity controls, including Endpoint Detection and Response
  (EDR/XDR), antivirus, email security, vulnerability management, patch
  management, Privileged Access Management (PAM), Multi-Factor
  Authentication (MFA), and endpoint hardening.
  
• Monitor
  infrastructure health, system availability, performance, capacity
  utilization and security events to ensure reliable and secure IT
  operations.
  
• Lead IT service
  desk and end-user support operations, ensuring timely incident resolution,
  SLA compliance, and resolve end user queries.
  
• Coordinate
  infrastructure and cybersecurity incidents with SOC teams, internal
  stakeholders, and vendors, driving timely remediation, root cause analysis
  (RCA), and preventive actions.
  
• Plan and
  execute infrastructure, cloud, branch office, and technology refresh
  projects, including migrations, upgrades, and implementation of new
  technologies.
  
• Maintain IT
  policies, standards, Standard Operating Procedures (SOPs), technical
  documentation, and operational runbooks.
  
• Ensure
  compliance with internal IT governance policies, information security
  standards, and regulatory requirements across infrastructure and endpoint
  environments.
  
• Lead and
  support internal and external IT audits by preparing audit evidence,
  maintaining documentation, addressing audit observations, and driving
  timely closure of audit findings.
  
• Work closely
  with Information Security, Risk, Compliance, and Internal Audit teams to
  implement security controls and ensure ongoing compliance with
  organizational policies and regulatory requirements.
  
• Track
  compliance initiatives, perform periodic infrastructure and security
  reviews, conduct risk assessments, and ensure remediation of identified
  gaps within agreed timelines.
  
• Manage
  infrastructure monitoring platforms, capacity planning, asset lifecycle,
  software licensing, and operational reporting to support business
  continuity and operational excellence.
  
• Manage
  relationships with technology vendors and service providers, including
  procurement support, contract management, licensing, and service delivery
  reviews.
  
• Lead, mentor, and develop the IT team by promoting technical
  excellence, accountability, process improvement, and continuous learning.
  

Requirements

Preferred Skills and Experience

• 10+ years of experience in IT
  Infrastructure, Systems Administration, or Enterprise IT Operations, with at
  least 2–4 years in IT Manager role.
  
• Hands-on experience with Microsoft technologies, virtualization,
  networking, cybersecurity, backup, disaster recovery, and endpoint management.
  
• Experience participating in or leading IT
  audits, including ISO 27001, SOC 2 or similar compliance frameworks.
  
• Strong understanding of IT governance, risk
  management, change management, asset management, and operational compliance.
  
• Excellent leadership, stakeholder management, vendor management, project
  management, and communication skills