Senior Manager - Implementation

The Salesforce Implementation Manager is a strategic leadership
role responsible for overseeing a portfolio of Salesforce projects and the
professional development of the implementation team. This role bridges the gap between executive strategy and technical execution, ensuring that all
Salesforce initiatives are delivered with high quality, remain profitable (or
within budget), and achieve long -term business value. The Manager focuses on
process optimization, resource allocation, and maintaining senior -level
stakeholder relationships.

 
Responsibilities

• Portfolio Oversight: Manage multiple concurrent
  Salesforce implementations, ensuring they meet organizational standards, budget
  constraints, and delivery timelines.
  
• Team Leadership: Supervise, mentor, and conduct
  performance reviews for Implementation Leads and Administrators. Foster a
  culture of continuous learning and technical excellence.
  
• Strategic Road mapping: Collaborate with senior
  leadership to align Salesforce initiatives with the broader company vision and
  long -term digital transformation goals.
  
• Solution design oversight: Collaborate with Salesforce architects and developers and ensure the solution aligns with business needs and best practices.
  Review configurations like objects, workflows, flows, and integrations.
  
• Project Governance: Define and enforce implementation
  methodologies (Agile/Scrum), documentation standards, and QA protocols across
  all projects.
  
• Stakeholder & Vendor Management:
  Act as a point of escalation for project risks. Manage relationships with
  external Salesforce partners and third -party vendors to ensure accountability.
  
• Resource Planning: Forecast staffing needs and
  allocate technical resources across projects to maximize efficiency and prevent
  burnout.
  
• Change Management Strategy: Lead the organizational change
  management (OCM) strategy to ensure high user adoption and ROI post -deployment.
  
• Process Optimization: Continuously audit and improve
  the implementation lifecycle, from pre -sales discovery to post -launch support.
  

Requirements

• Experience: 10+ years of experience in the Salesforce ecosystem, with at least 3–5 years in
  a formal leadership or people management role.
  
• Certifications: Salesforce Administrator and Salesforce Consultant (Sales, Service, or
  Experience Cloud) certifications are required. Project Management Professional
  (PMP) or Agile (CSM) certifications are highly preferred.
  
•  Strategic Acumen: Demonstrated ability to translate complex business problems into multi -year
  technical roadmaps.
  
• Technical Breadth: Deep understanding of Salesforce architecture, including multi -org strategies,
  complex integrations (MuleSoft/Zapper), and DevOps cycles.
  
•  Leadership Skills: Proven track record of managing technical teams, resolving internal conflicts,
  and developing talent.
  
•  Communication: Exceptional executive -level communication skills, with the ability to present
  complex data and project health metrics to C -suite stakeholders.
  
• Software Proficiency: Advanced mastery of JIRA, Confluence, and Project Management software (e.g.,
  Asana, Smart sheet), alongside standard collaboration tools.
  
• Analytical Mindset: Strong ability to analyze project KPIs (velocity, budget burn, defect rates) to
  make data -driven decisions.