About BU: Naukrigulf.com
Naukrigulf.com is a part of Info Edge India Limited and an online platform for employers to hire quality talent and for job seekers to land their dream jobs. Since its launch in 2006, it has established itself as the fastest-emerging job site in the Gulf region. Thousands of job seekers from the UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, etc. visit the site daily. It offers employers a bouquet of products like Resume Database Access, Job Postings, Response Management, Employer Branding Solutions, Salary Survey tools, and many more. Employers get the advantage of a diverse database of CVs from industries like Construction, Banking, Oil & Gas, IT - Software and Hardware, Hospitality, Healthcare, Education, Telecom, Petrochemicals, Logistics, and so on. Visit Us @ https://www.naukrigulf.com/
Job Objective: The objective of this role is to enhance our Middle East business base by acquiring New Customers for our online recruitment solutions through Outbound calls, emails, Social media, etc. This is a B2B (business-to-business) end-to-end sales process through consultative selling.
Job Title: International Inside Sales Manager
Function: Sales / Client Success
Role Type: Individual Contributor
Market: International (US / EMEA / APAC as applicable)
Role Summary
The International Inside Sales Manager will be responsible for driving client engagement, increasing product usage, improving customer satisfaction, and maximising renewals across key international accounts. The role focuses on consultative selling, QBR-driven engagement, cross-sell and upsell opportunities, and strong collaboration with Sales and Customer Success teams to ensure revenue growth and retention.
Key Responsibilities & KRAs
1. Client Engagement
Conduct Quarterly Business Reviews (QBRs) with key international clients
Identify and engage with multiple decision-makers (POCs) within each client organisation.
Identify billing and expansion opportunities across sister/group companies and share insights with the Sales team
Pitch and introduce additional products and solutions (Branding, PCS, Zwayam, etc.) during QBRs
Proactively identify cross-sell and upsell opportunities and communicate qualified leads to Sales
2. Driving Product Usage
Drive adoption and engagement for low-usage clients
Diagnose reasons for low usage and take corrective action:
No active hiring
Recruiter behaviour or adoption issues
Training or product understanding gaps
Monitor client hiring activity on LinkedIn and competitor platforms
Ensure 100% recruiter onboarding and training on the platform (NG)
Replicate client jobs on NG and actively share relevant CVs to demonstrate value
3. Improved Servicing & Customer Satisfaction
Ensure 100% CSAT coverage for all key international clients
Drive sequential improvement in CSAT scores quarter-on-quarter
Collaborate closely with the Customer Success team to address concerns and improve service quality
Act as a trusted advisor and escalation point for key client issues
4. Renewals & Revenue Growth
Drive strong renewal performance through proactive engagement and service quality:
Support Sales in reviving lapsed or inactive international clients
Generate and share qualified cross-sell/upsell leads per quarter through QBR insights
Key Skills & Competencies
Strong experience in international inside sales/account management
Proven ability to conduct QBRs and executive-level client conversations
Excellent stakeholder management and relationship-building skills
Data-driven approach to usage analysis, CSAT improvement, and renewals
Strong collaboration skills with Sales, CS, and Product teams
Excellent verbal and written communication skills (international client-facing)
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