Senior Manager, IT Testing

Position:

 Key Responsibilities 

General Profile

• Provides leadership to managers and senior professional QA staff.


• Adapts and executes functional or departmental business plans.


• Makes decisions based on resource availability and functional goals.


• Strong Functional Knowledge


• Requires a comprehensive understanding and demonstration of QA and software engineering process


• Applies in-depth knowledge of own area and business expertise.


• Impacts results of a business unit, major operational segment, or companywide subfunction.


• Guided by functional business plans.


• First level of leadership      


• Manages multiple related teams, sets priorities, and allocates resources.


• Proactively manages resources to meet project/program goals


• Strong Team Player


• Strong People Management Skills


• Lead client projects independently & should be able to handle multiple clients/projects/programs


• Should be able to Coach & mentor team leads and members


• Problem Solving
  
  
  
  • Identifies and resolves complex technical, operational, and delivery problems.
  
  


• Interpersonal Skills & Communication
  
  
  
  • Uses clear communication skills to influence others, including senior leadership.
  
  
  • Manage Offshore/Onshore Interaction and Stakeholder Communication
  
  
  • Escalation Management
  
  
  • Ensures proper communication with the test team and other project stakeholders.
  
  


• Delivery
  
  
  
  • Strong understanding of Domain/Business, (HCS/HRS)
  
  
  • Understands project/release scope, complex business needs and translates them into testing strategy
  
  
  • Develops a high-level system testing approach with the stakeholders.
  
  
  • Proficient with Industry standard testing methodologies ( Waterfall, Iterative, Hybrid, Agile, etc..)  
  
  
  • Create detailed report of findings and recommendations after testing is complete and present to stakeholders
  
  
  • Stay up to date in current tools(Automation, AI), techniques to incorporate into testing practices and drive adoption in the team
  
  
  • Knowledge-share with team on techniques and results to continuously improve the service offering and mentor junior members of the team in techniques and best practices   
  
  
  • Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services)
  
  
  • Manages resources and work allocation projects.
  
  
  • Lessons Learned Documentation and Implement learning for future
  
  
  • Ensures quality and timeliness of test deliverables.
  
  
  • Coordinates with stakeholders to obtain sign-off for agreed to test phase deliverables.
  
  
  • Manages risk identification and risk analysis sessions and uses the results for test estimation, planning, and control.
  
  
  • Assesses and reports test status and metrics to project stakeholders.
  
  
  • Identifies skills and resource gaps in their test team and sources adequate resources.
  
  
  • Proactively initiates/contributes in test process continuous improvement initiatives.
  
  
  • Maintains and agrees on entry/exit criteria for phases of test as per master test plan.
  
  
  • Collaborates with GTS stakeholders and vendors to continually improve infrastructure, processes, and systems.
  
  
  • Identifies tools (test automaton/test management/AI) to improve test efficacy and efficiency.
  
  
  • Liaises with stakeholders for readiness and availability of test environments.
  
  
  • Manages hiring,  performance appraisals, and pay reviews
  
  
  • Complies with all policies and standards.
  
  


• Eligibility Requirement
  
  
  
  • Strong understanding of HCS (HW/DB) Domain & Applications
  
  
  • Minimum 12 years’ of experience
  
  
  • Either Engineering or technical graduates
  
  
  • Strong analytical and communication knowledge
  
  
  • Strong knowledge in MS Office,  SQL