Job Summary

This is a senior, high -ownership role to build and scale the healthcare training function from the ground up, focusing on improving clinical quality, safety, and outcomes across teleconsultation, clinics, and home -service verticals. The role involves end -to -end ownership of training lifecycle activities, including needs analysis, program design, content creation, delivery, and impact assessment.

Responsibilities

• Design, establish, and scale the healthcare training framework across teleconsultation, clinics, and home -service verticals.
  
• Define training goals, milestones, SOPs, governance mechanisms, and documentation standards in collaboration with Medical, Ops, and Quality leadership.
  
• Build role -wise capability frameworks and learning journeys for veterinarians, para -vets, nurses, and clinical support and operations teams.
  
• Partner closely with veterinary leadership, operations, and quality teams to conduct structured training needs analysis (TNA).
  
• Identify skill, knowledge, and behavior gaps using audits, incident reviews, SOP deviations, customer feedback, and case outcomes.
  
• Prioritize high -impact problem areas and convert them into clear, actionable training interventions.
  
• Create original, high -quality healthcare training content including clinical SOPs and protocols, training decks and facilitator guides, case -based learning and simulations, video explainers, and assessment tools.
  
• Customize content based on role, experience level, and service complexity.
  
• Continuously update content in line with new services, tools, clinical guidelines, and quality insights.
  
• Lead delivery of core clinical training programs and enable internal trainers/SMEs.
  
• Design and implement assessment and certification frameworks (theory, case -based, practical).
  
• Ensure training outcomes translate into improved clinical quality, safety, and consistency across locations.
  
• Identify, onboard, and manage external trainers, medical specialists, and learning platforms for advanced or specialized programs.
  
• Ensure all external interventions align with Supertails’ clinical standards and training roadmap.
  
• Define and track training KPIs linked to quality, productivity, safety, and customer outcomes.
  
• Share structured reports with leadership highlighting progress, gaps, risks, and next steps.
  
• Use data and insights to continuously refine training programs.
  

Requirements

Required Qualifications

• 5 -8+ years of experience in training, L&D, or clinical education, preferably in veterinary, or safety -critical service environments.
  
• Proven experience in building training programs from scratch, not just executing existing curricula.
  
• Strong expertise in training needs analysis, curriculum design, assessments, and certification frameworks.
  
• Experience working closely with doctors, clinicians, or allied healthcare professionals.
  
• Excellent communication, facilitation, and stakeholder management skills.
  
• Comfort working in fast -scaling, multi -city operations.
  

Preferred Qualifications

• Experience in veterinary healthcare, pet care, or animal health.
  
• Exposure to veterinary clinical quality, audits, or medical governance frameworks.
  

Benefits

• Fast -track your entrepreneurial journey with exposure to every facet of the business, led by a stellar leadership team.
  
• High ownership: Lead a critical charter that directly impacts clinical quality and patient safety.
  
• Employee -first culture: People are at the core of everything we build.
  
• Work in a pet -friendly, mission -driven organization shaping the future of pet healthcare in India.
  
• Location: Bangalore (on -site/hybrid as per company policy).