Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together!

Role Description

Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures. It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.

Operational Resilience program is part of the Business Continuity Management (BCM) team in Enterprise Shared Services (ESS) Business Unit at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

As the Senior Manager of Operational Resilience capabilities team, you will lead a team of professionals to design and implement the technical capabilities of the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Lead the development and implementation of Operational Resilience technical capabilities in close partnership with Engineering and Business stakeholders, including:

• Define Archer/Service Now capability requirements for building an enterprise source system of record for Operational Resilience


• Partner with Technology team to build, test and implement the various modules of Operational Resilience


• Enable the onboarding of the Operational Resilience for all identified Critical Business Services (CBSs)


• Partner with CBS owners and supporting teams on a regular cadence to lead the capabilities implementation roadmap and plan 


• Partner with operational resilience teams in international markets to ensure consistent documentation for local market operational resilience implementations


• Stay updated on evolving global regulatory requirements around Operational Resilience


• Coach and lead a team of colleagues to deliver impactful results.


• Lead with an external perspective – benchmark AXP Operational Resilience capabilities to peer companies

Qualifications:

Experience and Background:

• 5+ years’ experience in Risk Management and/or Business Continuity and/or Operational Resilience


• Experience in partnering with Technologies teams to implement enterprise-wide programs


• Experience and/or knowledge of Archer/Service Now or similar product suite


• Strong understanding of American Express products, services, and organizational structure


• Strong problem-solving skills; ability to see the big picture with attention given to critical details


• Demonstrated ability to successfully manage multiple priorities under pressure.


• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred


• Prior Work experience in Operational Resilience will be preferred


• Bachelor’s degree required; MBA or advanced degree preferred


• Strong/Advanced skills in Excel and Powerpoint is expected in this role


• 10+ years of total work experience and prior managerial experience is preferred

Leadership Skills:

• Proven people leader who can build, inspire, develop, and coach a team


• Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization


• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged


• Ability to communicate key risks to colleagues, business partners, and senior leaders


• Proven track record of liaising with different stakeholder groups and senior leadership teams


• Strong Collaboration and effective communication are required skills for this role

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.