Senior Manager/Manager - Supplier Management

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

What we offer in return:

• 30 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Medical insurance for self and dependents; life cover and personal accident cover for self
• Seasonal social and charitable events
• Training and development

The Senior Manager – Supplier Management role is responsible for managing and developing the capabilities and productivity of our suppliers to provide excellent service to authors, editors, reviewers and internal customers. The holder of the role is accountable for managing a diverse portfolio of outsourced peer review and editorial services for the Researcher Services operations and directing a team of Supplier Service Delivery Managers.

The Senior Manager – Supplier Management is expected to define and drive continually improving service standards, build strategic relationship with the internal stakeholders and with the external supplier partners.

New business challenges constantly arise, and this role needs to manage, motivate and support the team against a backdrop of change.

Key Accountabilities:

• Creating and setting budgets and service expectations, overseeing SLAs and contracts.
• Developing and implementing purchasing and/or procurement strategies, in alignment with departmental objectives.
• Monitor direct costs effectively against budget on agreed reporting cycles.
• Variance analysis and reporting on trends and identifying appropriate actions.
• Developing a detailed knowledge of how supplier processes work to collaborate on problem solving, defect management and sharing best practice.
• Identify opportunities for change at the portfolio level and actively promote the benefits to key stakeholders.
• Resource &Operational planning.
• Build and develop relationships with key suppliers, assist in building effective partnerships.
• Monitor supplier compliance aligned with company requirements for Corporate Social Responsibility(CSR) and relevant legislation.
• Supporting suppliers to recruit and train staff in line with T&F standards, ethos and vision.
• Quality management.
• Technical and commercial awareness of industry and developments.
• Creating, maintaining and controlling process documentation.
• Collaborating with stakeholders at all levels.
• Monitoring and managing supplier and staff performance and providing constructive feedback to ensure high quality outputs.
• Accurate reporting, oversight of data governance, providing reports for different audiences.
• Staff management including recruitment and training of new staff.
• Accountability for team performance and developing expertise within the team.
• Performance management, coaching and motivating a team to meet objectives and targets.

• A postgraduate qualification in STM or HSS scientific discipline.
• Publishing industry and market awareness.
• Experience of working with external suppliers and partners.
• Experience of setting and managing budgets and financial reporting.
• Proven project management skills, understanding of project planning and stakeholder management and knowledge of relevant tools.
• Prior experience in managing a team of 5–8 staff and coach them towards high performance.
• Proficiency in coaching, mentoring, and adapting to others’ learning styles.
• Demonstrated experience of data analysis and experience of working with large datasets.

Skills and Behaviours Required:

• Ability to drive improvements based on data analysis and evidence-based learning.
• Exceptional organization skills and confidence in completing multiple tasks to deadlines.
• Excellent communication (oral and written) and interpersonal skills.
• Active persuasion and influencing skills, with a desire to create positive outcomes.
• Empathy for one’s team and commitment to team-building.
• Ability to deliver results.
• Commitment to excellent customer service.
• Proactive and analytical approach to solution finding and decision making.
• Demonstrated ability to make decisions.
• Openness, ability to embrace change and commitment to continuous improvement.
• Self-driven and enthusiastic, taking initiative, willingness to challenge and provide evidence-based argument for change.
• Be literate and numerate.

This role is based at our India - New Delhi office.

You must have the right to live and work in India.

To ensure we fill this role with the best possible candidate, we’ll be conducting interviews for the Senior Manager position. We’re committed to finding the right fit, and the scope of the role may be adjusted to a Manager position based on the candidate pool.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We, therefore, encourage you to apply at the earliest opportunity.

Closing date for applications: 2nd July 2024

When applying please include a letter of suitability with your CV explaining why you are interested in this role and working for Taylor & Francis.

Being Yourself at Taylor & Francis

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develop and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

We genuinely care about our colleagues, promoting work-life balance, well-being, and flexible working. We believe the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas in which you are passionate. To find out more about our business and the great career opportunities please go to our Careers Site: 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way to meet our recruitment team, who will be happy to advise you on your journey here at T&F.

Should you have any queries please contact the recruitmentteam [email protected]

To find out more and to apply please visit our careers site:

We would like to thank all applicants in advance and regret that only shortlisted candidates will be notified.