Senior Member of Technical Staff - II, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Key Responsibilities

• Provide end-to-end support and architectural expertise for Packet Core solutions across 4G and 5G networks.
• Troubleshoot and resolve complex issues across multi-vendor telecom environments.
• Lead customer support and product support activities, ensuring high service availability and performance.
• Drive integration, onboarding, and deployment of Packet Core solutions in cloud environments.
• Analyze network issues using tools like Wireshark and other diagnostic utilities.
• Collaborate with cross-functional teams for seamless delivery and optimization of services.
• Ensure alignment with 3GPP standards and telecom best practices.
• Guide and mentor teams on advanced troubleshooting and architecture design.

Job Requirements

• Strong understanding of 4G LTE and 5G architectures
• Expertise in Packet Core protocols and signaling
• Excellent troubleshooting and analytical skills
• Strong communication skills (written & verbal)
• Ability to work across multiple technical domains and stakeholders

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.