Senior Network Engineer - Telephony

Develops and implements solutions and processes to maintain reliability, effectiveness, and efficiency. Processes Voice Telecommunications work intake requests through programming Unified Communication systems such as Cisco Call Managers, MS Teams Admin, Cisco Unity, UCCX, Cisco CER, Calabrio One, Wallboards, and Splunk CDR. Evaluate and maintain Telephony systems and design. Reviewing hardware, software, and vulnerabilities that may impact reliability and compliance. Provide timely recommendations and remediation maintaining voice infrastructure reliability and compliance. Collaborates with Product Owners, Dev Team members, Architects, and BU IT Site Leads to assess Telecommunications needs related to voice and data networks. Collaborates with external vendors on Features of high complexity including installations, upgrades, and maintenance of voice and data networks including SIP, T1, LAN/WAN, POTS, and maintains a working knowledge of local, intra and interstate carrier offerings. Provides technical and administrative direction to peers by conducting training on IP Telephony, Contact Center, structured cabling installations, upgrades, and preventive maintenance. Assists, when necessary, in the evaluation of vendor proposals to determine if a vendor solution meets the business need. Communicates planned or unplanned disruption of service to business units and other IT supports in a timely manner. Actively contribute and offer input in the automation tool-set implementation process. Participate, support and guide MSPs in system patching and upgrades and help resolve escalated issues for all IPT Systems. Requires a bachelor's or master's degree in computer science, Information Technology, or a related field. Minimum of 5-10 years of experience network engineering and wireless communications. English language (advanced) IP Transport Advanced services e.g., VRF Building on this knowledge to employ a breadth of security technologies spanning multiple areas. Accordingly, the work hours for employees will be aligned to support business requirements. The standard work week will be Monday to Friday. Working hours are 8:00am to 5:00pm or 1.30pm to 10.30pm.