Senior officer, CASA - Due Diligence, Consumer Banking Group

Key Accountabilities, KPIs and Job Responsibilities

Acting as the Central CDD Team for CASA, following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:

Process/standards awareness

• Identification of unusual patterns / unusual behavior of customers / Fraud trends, Fraudulent accounts.
• Conducting due diligence of the accounts identified through inhouse reports or highlighted by FCSS etc.
• Proactively identify potential risk areas and highlighting to supervisor.
• Work closely with the investigations team to understand threats and develop mitigants.
• Ensure necessary reporting of trends, unusual cases to stakeholders e.g., Business, FCSS etc
• Communicate and involve stakeholders to respond to any fraud related incidents as the first touchpoint for Business, Fraud Control Securities and Services (FCSS), Operation team and other stakeholders.
• Maintaining high standard of quality and error free processes.
• Circulation of daily dashboards and other frequency-based reporting within team
• Adherence of policies and procedures.
• Resolving due diligence cases consulted by branch or contact center etc in agreed timeliness.
• Enhance due diligence for MNRL /OPC reported cases

Adherence to processes & standards

• Escalation and reporting of cases which are breaching SLA for resolution, adherence of regulatory requirements.
• Carry out and share the Root Cause Analysis of errors, breaches etc
• Ensure in spirit & word implementation and execution of internal & regulatory code of conduct and business ethics, clean desk, information security, internet usage, email usage etc.
• Ensure to meet agreed Timeliness with respect to processes.
• Maintaining various dashboard etc.
• Creatin of back up for self to maintain work life balance.

Stakeholder & vendor management/interface to facilitate smooth operations 

• Continuous engagement with stakeholders to improve processes etc.
• Update to all stakeholders with dashboards and issues on timely basis.

 Regulatory compliance and assessment

• Ensure adherence to all AMLKYC guidelines in unit
• Timely reporting of errors, issues etc.

Experience

• Knowledge of regulations, AMLKYC standard, due diligence processes of CASA.
• Banking / Digital Banking experience desired,
• Ability to work within team and maintain sensitive and confidential information.

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