Senior Officer - CAT - SPARC

JOB SUMMARY 

Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.

KEY RESPONSIBILITIES

Drive Revenue through Cross sell / Up sell

• Focus on cross-sell & up-sell opportunity in every lead allocated from HO team


• Drive productivity measures like lead to conversion ratio.


• Exceed month on month revenue target & collection target 


• Competition Analysis for giving professional advice to customer


• Fix self-appointments every day from the given customer database as per the campaign

Customer Service/Retention through relationship management

• Timely & effectively resolve service requests of customers.


• Drive renewal collection on allocated base.


• Ensure retention of his/her allocated” Book of Relations” (existing customer database).


• Establishing and strengthening relationship with the allocated customer base.


• Identify financial goals of customers and providing financial planning assistance.

MEASURES OF SUCCESS

• TAT adherence for updating System - CSG


• Successful completion of cross-sell/ up-sell Business Goals month on month


• Collection of payment/premium from 91-180 days’ due policies


• Complaint Resolution /Customer satisfaction

• Achievement of Retention Targets


• > 45 unique customer meetings in a month


• More than 90% attendance (of total working days)


• Successfully score >=80% in the Functional Trainings imparted

DESIRED QUALIFICATIONS AND EXPERIENCE

Graduate with 1 - 3 years’ experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.  

Minimum 6 months’ exposure to Life Insurance

Age Bracket: 25-32 years

Must own a conveyance

KNOWLEDGE / SKILLS / ABILITIES

• Process & Result orientation


• Customer centricity & relationship building


• Basic Computer Knowledge.


• Good communication skills- English and regional language

JOB SUMMARY 

Direct customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.

KEY RESPONSIBILITIES

Drive Revenue through Cross sell / Up sell

• Focus on cross-sell & up-sell opportunity in every lead allocated from HO team


• Drive productivity measures like lead to conversion ratio.


• Exceed month on month revenue target & collection target 


• Competition Analysis for giving professional advice to customer


• Fix self-appointments every day from the given customer database as per the campaign

Customer Service/Retention through relationship management

• Timely & effectively resolve service requests of customers.


• Drive renewal collection on allocated base.


• Ensure retention of his/her allocated” Book of Relations” (existing customer database).


• Establishing and strengthening relationship with the allocated customer base.


• Identify financial goals of customers and providing financial planning assistance.

MEASURES OF SUCCESS

• TAT adherence for updating System - CSG


• Successful completion of cross-sell/ up-sell Business Goals month on month


• Collection of payment/premium from 91-180 days’ due policies


• Complaint Resolution /Customer satisfaction

• Achievement of Retention Targets


• > 45 unique customer meetings in a month


• More than 90% attendance (of total working days)


• Successfully score >=80% in the Functional Trainings imparted

DESIRED QUALIFICATIONS AND EXPERIENCE

Graduate with 1 - 3 years’ experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.  

Minimum 6 months’ exposure to Life Insurance

Age Bracket: 25-32 years

Must own a conveyance

KNOWLEDGE / SKILLS / ABILITIES

• Process & Result orientation


• Customer centricity & relationship building


• Basic Computer Knowledge.


• Good communication skills- English and regional language