Senior Officer - Customer Operations

Designation: Customer Operations - Officer/ Executive (similar to KAE - Sales)
Location: Bangalore

To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales target for the respective territory along with ensuring availability and visibility of Nestlé products in the outlets.

Job Description:

1. Planning Customer Plan Planning an Integrated Commercial Plan for assigned customer Develop rolling monthly sales plan at Customer/Account level for the following 3 months Assortment Planning at Customer/Account level Develop Account specific Activation Calendar on a Quarterly Basis

2. Customer Management Achieving Volume Planned during OPL Planning & Execution of Account Specific Activation Programs Account Specific Customer Service Price Control & Stability, Act as a single window Terms of Trade Agreement & Implementation

3. Progress Review & Suggest Inputs to Generate Demand Achievement & monitor progress of Redistribution value and volume targets Present Account wise review on a Quarterly basis Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS

Key Skills:  Communication Skills  Analytical Approach  Networking Skills  Flexible and Resourceful  Innovativeness  Poise & Confidence  Understanding of sales systems and processes.