Senior Officer - Customer Operations

Designation:   Key Accounts Officer / Executive  

Reporting to:   Area Sales Manager

Location: Ambala

Role:  

To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales 
target for the respective territory along with ensuring availability and visibility of Nestlé products in the 
outlets. 

Job Description: 
1. Planning Customer Plan 
Planning an Integrated Commercial Plan for assigned customer  
Develop rolling monthly sales plan at Customer/Account level for the following 3 months 
Assortment Planning at Customer/Account level 
Develop Account specific Activation Calendar on a Quarterly Basis 
2. Customer Management 
Achieving Volume Planned during OPL 
Planning & Execution of Account Specific Activation Programs 
Account Specific Customer Service 
Price Control & Stability, Act as a single window  
Terms of Trade Agreement & Implementation 
3. Progress Review & Suggest Inputs to Generate Demand 
Achievement & monitor progress of Redistribution value and volume targets 
Present Account wise review on a Quarterly basis 
Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs  
Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS 

Key Skills:  
 Communication Skills 
 Analytical Approach 
 Networking Skills 
 Flexible and Resourceful 
 Innovativeness 
 Poise & Confidence 
 Understanding of sales systems and processes.