Senior Operations Manager

We are seeking an experienced Senior Operations Manager to lead end-to-end operational management of luxury residential interior projects. The role involves overseeing project delivery, managing P&L, driving operational efficiency, and ensuring a high-quality client experience from concept to execution. The ideal candidate will collaborate with cross-functional teams, manage stakeholders, optimize operational processes, and ensure timely completion of high-value projects aligned with organizational goals. This position requires strong leadership, strategic planning, and multi-project management capabilities.

Key Responsibilities

• Take end-to-end ownership of project operations from concept to execution
  


• Build and maintain strong client relationships and ensure customer satisfaction
  


• Manage P&L responsibility for the operations department
  


• Track and review operational processes against business targets
  


• Ensure high-quality customer experience across project lifecycle
  


• Collaborate with design and execution teams to finalize design and GFC drawings
  


• Manage customer negotiations, contracts, and payment milestones
  


• Develop short-term and long-term operational plans
  


• Define project management guidelines and operational frameworks
  


• Monitor key performance metrics for project delivery and efficiency
  


• Coordinate staffing, scheduling, and resource allocation
  


• Evaluate commercial contracts and project milestones
  


• Collaborate with leadership for performance goals and operational strategy
  


• Improve operational efficiency through process analysis and optimization
  


• Develop and onboard vendors across categories
  


• Hire and scale teams in collaboration with HR
  


• Analyze operational performance and recommend improvements
  


• Implement operational systems and process visibility frameworks
  


• Build relationships with department heads, partners, and vendors
  


• Drive cost optimization and productivity improvements
  


• Ensure compliance with local regulations and standards
  


• Manage multiple high-value residential projects simultaneously
  

Key Skills and Qualifications

• 12–15+ years of experience in operations or project management
  


• Experience in luxury residential interior projects
  


• Strong P&L management and budgeting expertise
  


• End-to-end project lifecycle management experience
  


• Multi-project and multi-team management capability
  


• Stakeholder and client relationship management skills
  


• Vendor management and onboarding experience
  


• Process improvement and operational efficiency expertise
  


• Project planning, scheduling, and delivery management
  


• Contract negotiation and commercial understanding
  


• Resource planning and team leadership skills
  


• Strong communication and interpersonal abilities
  


• Qualification: B.Arch / B.E. Civil + PG/Diploma in Interior Design / Project Management
  


• Certification in Construction / Project Management preferred
  


• Willingness to travel as per project requirements
  


• ERP implementation experience (nice to have)
  


• Strategic operations planning and KPI management experience
  


• Cost optimization and budgeting expertise
  


• Leadership experience in scaling teams
  


• Knowledge of process automation and operational tools