Senior Operations Manager - SFC India

Company : Smart Freight Centre

Job Description - Senior Operations Manager - SFC India

PLEASE NOTE: We're only considering candidates already based and registered in Delhi, India. Unfortunately, we can't offer visa sponsorship or help with relocation. Thank you for understanding.

⏰ Hours: 40 hours/week.
⚓ Location: Delhi, India.
⌛ Starting date: ASAP.

Are you passionate about reducing climate impacts in transport, freight, and logistics? Smart Freight Centre is looking for a Senior Operations Manager to provide operational leadership for SFC India.

✈️ About Smart Freight Centre:

Think about the package that just arrived at your doorstep; the products on store shelves, or the goods being shipped across oceans. Logistics is everywhere, powering the world we live in. And because it’s everywhere, it’s also one of the biggest contributors to carbon emissions globally.

That’s where Smart Freight Centre (SFC) steps in. We’re tackling the carbon footprint of logistics head-on, working with businesses, governments, and key players around the globe. Our mission? To transform the logistics sector into a zero-emission industry by 2050—or hopefully even sooner. Want to help drive this change? Join us.

✏️ About the position:

The Senior Operations Manager will oversee legal, compliance, HR, finance, and administrative functions while ensuring smooth operational execution. The role will also involve engaging with government ministries and supporting strategic growth. The ideal candidate is a proactive leader with strong governance, financial acumen, legal, and people management skills.

Key Responsibilities:

Legal and Compliance Oversight

Compliance and Legal Structure: Ensure the appropriate legal structure to ensure compliance with local, regional, and national laws.
Registration and Licensing: Support external partners and acquire necessary licenses and permits, and ensure all legal documentation is in place.
Contract Management: Draft, review, and negotiate contracts (e.g., vendor agreements, NDAs, membership agreements, MoUs).
Regulatory Compliance: Ensure adherence to relevant laws and industry regulations.
Office Policies and Procedures: Develop and implement office policies, including health and safety regulations, security protocols, and general operational guidelines.
Risk Management: Identify and mitigate legal and operational risks.

Operational Excellence

Operational Oversight: Ensure the efficiency and effectiveness of daily operations.
Process Improvement: Establish and continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and increase impact.
Quality Assurance: Implement controls to maintain high operational standards.
Facilities Management: Oversee office infrastructure, IT, utilities, and maintenance services.

Finance Management

Budgeting & Planning: Oversee financial planning, resource allocation, and sustainability efforts.
Accounting Systems: Set up and manage an external payroll partner, including expense tracking systems.
Financial Compliance: Ensure adherence to tax regulations and financial reporting standards.
Financial Reporting: Prepare and submit financial reports for board and regulatory bodies.

Human Resources and Talent Management

HR Policies and Compliance: Develop HR policies and ensure compliance with labor laws and regulations.
Employee Relations: Oversee grievance handling, performance management, and disciplinary actions.
Recruitment & Onboarding: Develop talent acquisition strategies, manage job postings, and oversee the hiring process.
Talent Development: Implement employee training, career development, and retention strategies.

Government & Stakeholder Engagement

Government Liaison: Represent SFC India in meetings with ministries and government officials.
Stakeholder Management: Build relationships with donors, non-profits, and industry partners.
Advocacy & Policy Influence: Support leadership in shaping regulatory policies that align with SFC India's goals.
Community Relations: Engage with local communities to align organizational services with their needs.

Leadership and Team Development

Team Leadership: Mentor and lead a high-performing operations team.
Performance Management: Establish KPIs and conduct regular evaluations.
Strategic Planning: Assist the CEO in developing and implementing long-term strategies.

Bachelor's or Master's degree in Business Administration, Law, Finance, or a related field.
7+ years of experience in operations, legal compliance, HR, or finance management.
Experience in working with government ministries and regulatory bodies.
Strong financial management skills.
Ability to manage multiple stakeholders and cross-functional teams.
Excellent problem-solving, analytical, and decision-making abilities.
Strong leadership, interpersonal, and communication skills.
Comprehensive knowledge of compliance and regulatory affairs.

Key Competencies:

Strategic Thinking
Financial and Legal Acumen
Operational Efficiency
Leadership and People Management
Risk and Compliance Management
Government and Stakeholder Engagement
Excellent communication and interpersonal skills
High level of integrity and confidentiality
Ability to adapt to a fast-paced and dynamic work environment

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Senior Operations Manager - SFC India

Job Description - Senior Operations Manager - SFC India

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