Senior Partners Operations Specialist

Senior Partner Operations Specialist 

About Blackbaud 

We’ve created an environment where people follow their passion.  

There’s something about working at Blackbaud that feels different than other companies—there’s a sense of purpose and a belief that each of us can make a difference in the success of our clients, organizations whose work changes lives. Blackbaud is the world’s foremost provider of technology solutions and services to the nonprofit market.  Software, analytics, data, marketing automation, website design, financial management, payment & donation processing.  Our broad portfolio contains all of the tools nonprofits need to be successful in fulfilling their missions.  

About the Role 

We are looking for a Senior Operations Specialist to join our team to support our evolving Partner Program.  You’ll do this by driving Partner delight through best-in-class Partner operations and experiences. The focus of this role is mainly to manage the reporting needs, processes and practices to ensure efficient operations and to support Partner engagement across the organization.  

We are looking for an individual with a passion for innovation and experience driving efficiency and process adoption across internal and external stakeholders.  The Operations Specialist role will be a pioneer in Blackbaud’s pursuit to be partner-obsessed and platform-focused.  This highly motivated individual will bring a disciplined approach to our operations while considering available resources, and Partner and stakeholder experiences.  

Responsibilities 

• Execute and optimize processes related to Blackbaud Partner Operations 

• Help the organization’s processes remain legally compliant 

• Develop and optimize reporting to support program needs 

• Examine financial data and use insights to improve efficiency 

• Perform quality controls and monitor KPIs 

• Identify and recommend ways to optimize processes relating to Partner operations – including using AI/agents to accelerate productivity and outcomes 

• Hold regular cross functional calls to report on and drive progress on all project deliverables and programs 

• Assist with related special projects and other duties as needed 
   

Minimum Qualifications and Experience 

• 3+ years of technology operations experience 

• Proficient and advanced Excel experience 

• Proficient and advanced Salesforce knowledge and reporting  

• Fundamental AI literacy 

• Entrepreneurial mind set, self-starter style and ability to drive outcomes 

• Willingness to work in a dynamic environment – willingness to work virtually 

• Strong communication, critical thinking and interpersonal skills. 

• Ability to identify and resolve roadblocks through strong collaboration and communication skills. 

• Ability to establish and build close working relationships.