Senior Principal Service Assurance Advisor

Meet Our Team:

Picture Yourself at Pega:

Pega is changing the way the world builds software.

In this role, you work closely with clients and internal teams to deliver reliable, high‑quality cloud transformations. You’ll lead complex migrations and upgrades, help resolve challenging technical issues, and ensure environments are stable, secure, and production‑ready. As a Lead, you focus on strong execution while contributing to delivery best practices and supporting the growth of other Cloud Delivery Specialists.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI-enabled tools are used to enhance learning, improve engineering efficiency and support better decision-making across the cloud platform.

We expect professionals to apply critical thinking to all AI-generated outputs, validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy-driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

Client Transformation & Technical Leadership

• Lead complex client transformations, including legacy modernization and on‑prem‑to‑cloud migrations.


• Serve as a key escalation point for multi‑domain technical issues within cloud delivery engagements.


• Ensure environment readiness across development, test, and production.

Delivery Execution & Collaboration

• Partner with client and internal stakeholders to align on scope, priorities, and success criteria.


• Execute delivery plans while balancing immediate client needs with long‑term platform health.

Issue Resolution & Operational Excellence

• Drive resolution of high‑severity issues by coordinating with engineering, product, support, and cloud operations teams.


• Ensure timely diagnosis, recovery, and clear communication during incidents.


• Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements. 

Process, Quality & Continuous Improvement

• Apply established best practices, patterns, and standards for cloud delivery engagements.


• Capture client feedback and share insights with Product and Engineering.


• Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency.

Who You Are:

You are an experienced Pega cloud delivery professional with strong technical skills and a client‑centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success.

What You've Accomplished:

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products


• Continuous learning and development opportunities 


• An innovative, inclusive, agile, flexible, and fun work environment


• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

#LI-MC3